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Manager, Underwriting Services
Company : Nautilus Insurance Company
Location : Minneapolis, MN, 55402
Job Type : Full Time / Part Time
Date Posted : 1 January 2026
Company Details
We are a global insurance provider offering property, casualty and professional insurance coverage for clients with technology exposure and technology firms worldwide.
Responsibilities
The Manager, Underwriting Services leads a team of Underwriter Assistants supporting both domestic and international underwriting. The role focuses on team development, process optimization, technology integration, and service quality—not direct underwriting. The Manager ensures that support functions align with underwriting standards and deliver consistent, high-quality service.
Team Leadership & Development
- Lead, mentor, and develop a team of Underwriter Assistants across both domestic and international support functions.
- Oversee onboarding to ensure alignment with underwriting standards, guidelines and best practices.
- Create and deliver training materials and resources to ensure ongoing and consistent, high-quality performance across the team. Provide continuous coaching and performance feedback to drive team growth and effectiveness.
Underwriting Knowledge & Authority
- Maintain a strong understanding of underwriting principles, guidelines, and risk assessment to guide team.
- Exercise a Letter of Authority for defined underwriting decisions and/or approvals.
- Partners with underwriters to ensure documentation, compliance and service quality expectations are met.
- Participate in underwriting audits and quality reviews to ensure support processes meet regulatory and internal standards.
Process Design & Optimization
- Collaborate with Underwriting leadership to design, document, and implement scalable workflows and processes.
- Identify opportunities for process improvement and automation, ensuring scalability and consistency across teams.
- Establish and monitor key performance indicators (KPIs) to measure productivity and service quality.
- AI System Integration & Change Management. Serve as a key stakeholder and change champion of AI system implementation.
- Partner closely with project leads, IT, and vendor teams to ensure the system aligns with the needs of both domestic and international underwriting support.
- Lead change management efforts including communication, training, and adoption strategies.
- Monitor system impact, gather feedback from users, and advocate for enhancements to optimize performance and usability.
Cross-Functional Collaboration
- Liaison with Underwriting, Operations, Technology, and other key stakeholders to integration of support services.
May perform other functions as assigned
Qualifications
- 5+ years of experience in commercial underwriting or underwriting support.
- 2+ years in a supervisory/management role.
- Strong understanding of underwriting principles, risk assessment, and insurance operations across both domestic and international markets.
- Experience working with or supporting underwriting teams, with the ability to interpret and apply underwriting guidelines.
- Experience exercising underwriting judgment within defined authority.
- Demonstrated success in process improvement, workflow design, and change management.
- Experience with AI tools or digital transformation initiatives is not required but highly desirable.
- Excellent communication, organizational, and cross-functional collaboration skills.
- Ability to lead and develop teams in a fast-paced, evolving environment
Additional Company Details
The Company is an equal employment opportunity employer. We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $90k-$130k • Benefits include annual bonus eligible, health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Additional Requirements
Travel: OccasionallyRelated Jobs
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Frequently asked questions
The Manager, Underwriting Services at Nautilus Insurance Company focuses on leading and optimizing the underwriting support team rather than handling underwriting decisions directly. This involves coaching assistants, managing workflows, and integrating technology to enhance service quality across domestic and international markets.
Starting as an underwriting assistant provides foundational knowledge of risk assessment and insurance processes. With experience and leadership skills, individuals can advance to management positions like Manager, Underwriting Services, overseeing teams, driving process improvements, and contributing to strategic underwriting support.
Effective communication, adaptability, and the ability to mentor diverse teams are essential. A successful manager must also excel in process optimization and change management, particularly when integrating AI tools, to maintain high standards and support both domestic and international underwriting operations.
Minneapolis hosts a robust insurance sector with steady demand for underwriting leadership roles. Candidates with experience in commercial underwriting and digital transformation initiatives, like AI integration, are particularly sought after as companies modernize their service models.
Salaries for underwriting managers in Minneapolis typically range from $90,000 to $130,000, reflecting the city’s moderate cost of living and competitive insurance market. Employers often offer bonuses and benefits to attract candidates with strong leadership and underwriting support expertise.
At Nautilus, managers must navigate a global insurance landscape with technology-focused clients, ensuring that domestic and international underwriting support teams align with evolving standards. Leading AI system adoption and managing cross-functional collaboration are distinctive aspects of this role.
Nautilus emphasizes innovation and quality service in a global context, requiring managers to champion change management and continuous team development. The company’s equal opportunity stance and comprehensive benefits foster an inclusive environment that values leadership in process optimization.
The base salary for this role ranges between $90,000 and $130,000 annually, complemented by benefits such as bonuses, health coverage, and profit-sharing. Final compensation depends on experience, skills, and the complexity of responsibilities within the underwriting support function.
While direct underwriting tools are less emphasized, familiarity with AI systems, workflow automation, and digital transformation platforms is highly advantageous. Managers should also have a solid grasp of underwriting principles to provide effective guidance and ensure compliance.
Yes, occasional travel may be required to liaise with international underwriting teams, attend training sessions, or collaborate with technology vendors. This ensures alignment across global operations and supports successful implementation of process improvements.