Applications Support Manager

Overview

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Essen Healthcare is currently seeking a full-time eClinicalworks Application Manager. The Clinical Application Manager works in conjunction with the VP Of IT Applications as part of a team to support and maintain the clinical information system and enterprise application. This role will collaborate with medical, billing, and operational leaders to standardize, streamline, and optimize clinical workflows to meet the strategic goals of the organization.

The: Application  Support Manager serves in the EMR Department and works in our Bronx Administrative office in New York City. The Clinical Application Manager will be responsible for supporting the following areas:

• Managing Enterprise Clinical Applications and EMR
• IT Operations & Implementation
• Interdepartmental IT frameworks, processes, and procedures
• Growth & Expansion

Responsibilities

• Acts as a subject matter expert and advocate for the EMR application supported, requiring depth and breadth in their knowledge of the business, technologies, and integration with other clinical applications
• Monitoring and managing the project resources, scope and timeline
• Provides technical oversight and direction to eClinicalworks onshore/offshore EMR team
• Identify and access user needs to provide effective solution and support in a proactive manner that meet the business requirements
• Effectively communicates to 3rd party vendors on the business requirements and drives the solution to closure
• Provides technical support to business users and engages vendor as appropriate to effectively address the issues in a timely manner
• Ensures clinical workflows are properly developed, tested, and implemented in production to drive business outcomes
• Develop and document clinical workflows, configure features and functions in EMR and help support training the business capabilities to end users
• Effectively manages and support the systems integration (Lab, Imaging etc.) with EMR
• Participates and leads in the review and testing of major releases and upgrades, evaluating new functionality and master file changes for new features including training and support
• Serves as EMR steward and liaison between clinical users, technical teams and vendors to ensure that technical delivery aligns with strategic direction
• Leads monthly EMR meetings with clinical and operations team
• Lead change by influencing and educating business, IT and partners
• Assist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care
• Provide end user Tier II Support
• Identify areas of improvements for existing systems and new opportunities that will drive value to the business and support the organizational goals in a broader sense.
• Frequently travels from location to location within the healthcare system to complete gap analysis.
• Supports end users with at-the-elbow go-live support, post-live refresher, optimization, new hire, and skills-enhancement training

Qualifications

• Bachelor's degree
• Minimum 2-4 years experience managing and support EMR
• Proficient with the full Microsoft Office 365 Suite of applications (e.g., Word, Excel, PowerPoint, Project, Outlook, Teams, SharePoint, Visio, etc.).
• Able to demonstrate strong communication skills when interacting with all levels of the organization.
• Working knowledge of relevant operational and clinical workflows.
• eClinical works experience required
• Extensive knowledge in business functions especially in community health or urgent care or hospital settings
• Strong analytical and sense of urgency required
• Ability to establish and maintain positive relationship with business users, technical team, and partners

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.