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Manager Care Base Centralized Operations
Company : Catholic Health Initiatives
Location : Phoenix, AZ
Job Type : Full Time
Salary : 47.41-62 HOUR
Date Posted : 31 December 2025
Job Summary and Responsibilities
This Manager role is onsite at our Virtual Command Center in Phoenix, AZ.
Desired: Cardiac Monitoring and/or Cardiac experience or RN Exp.
The System Manager, Centralized Operations implements and manages processes, projects and staff to achieve operational efficiencies for the Care Base services within the National Care Base. The role is responsible for coordinating and driving systems and programs focused on system strategies, performance improvement and increased organization effectiveness across the continuum of care within CommonSpirit Health and outside of CommonSpirit Health using the technology of the various programs. This role leads and directly supervises assigned Care Base staff members.
- Directly leads and supervises assigned staff members; responsible for recruitment, performance management, development and engagement. Ensuring appropriate staffing and productivity to meet the requirements of the Care Base programs.
- Conveys the need and aligns those involved at the facilities and service levels around plans and goals. Including provider, patient, and staff education on the technology and workflows for the Care Base programs.
- Facilitates activities and meetings as needed to ensure rapid forward movement of sustainable solutions. In collaboration with the national, regional and hospital based key stakeholders, creates project plans including implementation, communication, education and accountability plans.
- Provides education and training for teams across the continuum of care on change management related to Care Base operations and applications within and outside the organization.
- Assists in developing the annual operating plan and schedule for strategic implementation across the continuum of care.
- Is the subject matter expert for relevant CommonSpirit Care Base applications and is able to manage the application and support to the Care Base leadership, Customers, and end users to provide excellent support for Patient Care across the Continuum.
- Conveys the business need and aligns with patients, providers and leaders at the facilities supported around plans and goals.
- Responsible for reviewing and approving timecards for all assigned Care Base staff.
- Ensure Care Base Staff are informed of any department and organizational changes through leading standing team meetings and communications.
- Support all current and future Care Base programs both onsite and virtual.
#LI-CSH
Job Requirements
Required Experience and Education
- Minimum of five (5) years in the healthcare field, with a focus on leadership, administration and management of care continuum, Command Center Operations, Call Center and/or Patient Throughput experience is required.
- Bachelor's degree or equivalent in healthcare/business related field; a combination of education and experience may be considered.
Desired:
- Cardiac Monitoring and/or Direct Patient Care Preferred and/or RN Exp. in Hospital
Required Minimum Knowledge, Skills, Abilities and Training
- Patient Flow, Call Center Phone System, and On-Call Scheduling application experience,
- After Hours Support
- Employee Relations,
- Process development
- Proficient in Google Workspace, EHR systems (Epic and Cerner)
- Remote patient monitoring platforms and workflows
At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.
Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.
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Frequently asked questions
Successful managers in Care Base Centralized Operations demonstrate strategic vision, decisive communication, and adaptive problem-solving skills. They excel in coordinating cross-functional teams, optimizing patient flow, and fostering staff engagement—key traits that drive operational efficiency within complex healthcare environments like Phoenix’s command centers.
This manager focuses heavily on centralized command and virtual care coordination, blending technology oversight with staff supervision. Unlike on-floor hospital managers, they orchestrate system-wide process improvements and facilitate remote patient monitoring, ensuring smooth continuity across multiple care sites and digital platforms.
In Phoenix, employers favor candidates with certifications in healthcare management and experience with EHR systems like Epic or Cerner. Additionally, nursing credentials such as RN licenses paired with cardiac monitoring expertise enhance candidacy, reflecting the region’s emphasis on clinical knowledge integrated with operational leadership.
Managing remote workflows while maintaining direct staff engagement is a key challenge. Balancing high-pressure decision-making with technology-driven patient monitoring demands adaptability. The Phoenix healthcare landscape’s diverse patient base and coordination across multiple facilities require nuanced communication and robust process management.
Phoenix’s healthcare sector shows a moderate to high demand for skilled managers who can lead centralized operations. Competition intensifies for candidates combining clinical experience with technological proficiency, especially in cardiac monitoring and remote patient management, reflecting the city’s expanding digital care initiatives.
Salaries typically range from $90,000 to $120,000 annually, influenced by experience, certifications, and leadership scope. Given Phoenix’s growing healthcare market and the specialized nature of care base operations, compensation packages often include performance bonuses tied to operational efficiencies and patient care outcomes.
Catholic Health Initiatives offers structured professional development through leadership training, cross-departmental projects, and exposure to advanced healthcare technologies. Managers benefit from mentorship programs and opportunities to lead strategic initiatives, enhancing their expertise in both clinical and operational domains within a faith-based framework.
This role blends operational leadership with mission-driven care, focusing on innovation and equity across CommonSpirit’s extensive network. Emphasis on faith-based values and digital health solutions creates a unique environment where managers impact patient care continuity while fostering community-centered healthcare delivery.
Proficiency in process development, employee relations, and call center management is essential. Expertise with EHR platforms like Epic and Cerner, plus remote patient monitoring systems, enables managers to streamline workflows and support staff effectively, ensuring high-quality, coordinated patient care.
Resistance to change among staff and providers, technology integration complexities, and aligning diverse stakeholder goals often pose challenges. Overcoming these requires strong communication, education efforts, and strategic planning to maintain momentum and achieve sustainable operational enhancements.