Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Harrisonburg, VA, 22801
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Dental Health Associates is looking for a Bilingual (Spanish/English) Patient Service Representative in Harrisonburg, VA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Hours: Monday - Friday 7:30 a.m. - 5:30 p.m
lunch 1:00 - 2:00
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Must be Bilingual (Spanish/English)
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Harrisonburg's growing healthcare sector has increased the need for skilled Patient Service Representatives, especially bilingual ones. The local market values candidates who can communicate effectively in Spanish and English, making bilingual skills a significant advantage amid moderate competition for these roles.
While formal certifications aren't always mandatory, having credentials like Certified Patient Service Representative (CPSR) or medical office administration certificates can boost employability in Virginia. Employers in Harrisonburg often appreciate candidates familiar with insurance coding and dental billing protocols.
Key abilities include strong bilingual communication, adeptness at handling patient inquiries, scheduling proficiency, and familiarity with insurance plans such as HMO and PPO. Exceptional customer service aptitude and adaptability in a team-based healthcare environment are crucial for excelling in this position.
Daily tasks encompass greeting patients warmly, managing appointment schedules, addressing phone inquiries, processing payments, and maintaining a welcoming waiting area. Balancing administrative duties with compassionate patient interaction ensures smooth office operations and patient satisfaction.
Starting as a Patient Service Representative opens pathways toward roles like Office Manager, Medical Billing Specialist, or Patient Care Coordinator. Gaining experience in dental or medical office environments and expanding knowledge of healthcare systems enhances promotion prospects.
Dental Care Alliance emphasizes a mission-driven culture, integrating modern dental technologies with a patient-first approach. Their bilingual Patient Service Representatives benefit from comprehensive training, supportive teams, and access to competitive healthcare benefits, fostering career growth.
Navigating diverse patient needs in a bilingual environment requires cultural sensitivity and quick problem-solving. Balancing front-desk duties while supporting clinical staff demands flexibility and clear communication, ensuring high patient satisfaction and efficient office workflow.
In Harrisonburg, Patient Service Representatives typically earn between $32,000 and $42,000 annually, depending on experience and bilingual proficiency. This aligns with regional healthcare support roles, reflecting the demand for skilled customer service within dental practices.
Most practices, including those in Harrisonburg, operate Monday through Friday with standard daytime hours. This schedule supports work-life balance but requires punctuality and consistent availability during business hours to manage patient flow effectively.