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Room Attendant
Company : Highgate
Location : Portsmouth, NH, 03801
Job Type : Full Time / Part Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Homewood Suites Portsmouth
100 Portsmouth BlvdPortsmouth, NH 03801Overview
At the Homewood SUites Portsmouth, the Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Room Attendants in Portsmouth often handle lifting up to 50 pounds, prolonged standing, and frequent movement through guest rooms and public areas. These demands require stamina and basic strength, making physical readiness essential for maintaining efficiency during shifts.
Gaining familiarity with cleaning standards, guest service etiquette, and basic safety protocols helps newcomers excel. Entry-level candidates should also practice communication skills and physical endurance to meet the expectations typical of a Room Attendant position.
Starting as a Room Attendant can lead to roles like Housekeeping Supervisor or Front Desk Associate. Building expertise in guest services, mastering cleaning protocols, and demonstrating reliability often open doors to supervisory or specialized hospitality positions.
Highgate emphasizes thorough orientation and ongoing training tailored to its brand standards, equipping Room Attendants with skills in guest interaction, cleanliness protocols, and safety. This helps staff maintain the company’s reputation across its diverse hotel portfolio.
Room Attendants at Highgate’s Homewood Suites are expected to uphold high cleanliness standards while delivering courteous, attentive guest service. The role includes promptly reporting maintenance issues and managing lost-and-found items, reflecting Highgate’s commitment to quality hospitality.
Room Attendants in Portsmouth usually earn between $13 and $16 per hour, depending on experience and employer. This range aligns with local hospitality wages, balancing Portsmouth’s cost of living and competitive demand for housekeeping roles.
Portsmouth's hospitality sector sees steady demand for Room Attendants due to its thriving tourism scene. While opportunities exist, competition can vary seasonally, so candidates benefit from prompt applications and flexible availability to secure roles.
Given Portsmouth’s compact urban layout, many Room Attendants opt for walking, biking, or short drives. Public transit is available but limited, so proximity to Homewood Suites or reliable personal transport improves punctuality and work-life balance.
While formal certifications aren’t mandatory, hospitality safety and sanitation courses can enhance employability. Some Portsmouth employers value training in guest services and OSHA standards, which reflect a commitment to professionalism and guest well-being.