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Room Attendant
Company : Highgate
Location : Rochester, NY, 14623
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Homewood Suites Rochester
2095 Hylan Dr.Rochester, NY 14623Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. $17.00 per hour / full time
Responsibilities
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and calrifying concerns raised by employees and guests.
- Must be able to multitask and prioritize deparmental funtions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgaste Hotel Standards, as required by scheduling, which will vary according to the needs of the hote.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximieze efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from varous sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a Room Attendant in Rochester involves frequent lifting up to 50 pounds and standing throughout your shift. This role requires stamina and the ability to handle physical tasks efficiently while maintaining guest room cleanliness and comfort.
Daily duties include tidying guest rooms, replenishing supplies, and addressing guest requests promptly. Effective communication and multitasking are essential to ensure rooms meet cleanliness standards and guests receive courteous service.
While prior experience is preferred, many employers value a positive attitude and willingness to learn. Basic communication skills and physical ability to perform the job are often sufficient to start and grow in this role.
Rochester's hospitality sector shows steady demand for Room Attendants, but competition can be moderate due to seasonal fluctuations. Job seekers with flexible availability and strong guest service skills tend to stand out.
Certifications like OSHA safety training or hospitality customer service courses can boost employability locally. Though not always mandatory, they show commitment to professional standards and workplace safety.
Highgate offers a global hospitality presence and invests in employee training and development. Working there provides exposure to innovative hotel management practices and opportunities for career advancement within a respected company.
Highgate emphasizes digital tools and market-driven strategies, so Room Attendants benefit from working in a tech-savvy environment focused on maximizing guest satisfaction and operational efficiency.
The position offers $17.00 per hour, aligning with local hospitality pay scales. This competitive wage reflects the physical demands and customer service skills required for effective room maintenance.
Rochester hotels often foster tight-knit teams focused on community-based hospitality. Employees enjoy a collaborative atmosphere with an emphasis on personalized guest interactions and consistent service quality.
Yes, Highgate encourages cross-training in various hotel departments, allowing Room Attendants to broaden their skills and increase flexibility, which can lead to career growth within the hospitality industry.