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APPL ANALYST STAFF
Company : Covenant Health
Location : Knoxville, TN, 37922
Job Type : Full Time
Date Posted : 2 January 2026
Overview
Informatics Analyst Application Staff, Ambulatory
Full Time, 80 Hours per Pay Period, Day Shift
Covenant Health Overview:
Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.
Ambulatory Clinical Application Analyst Staff
- Previous experience with Cerner using the following tools preferred, but not required: HNAUser, Bedrock, Organization Tool, Locations/Location Alias and Configuration Manager.
- Applicant must be a self-starter with demonstrated ability to be self-directed and able to work in a team environment.
- They should possess strong organization skills, an interest and ability to learn new concepts quickly, and use sound judgment in performing identified tasks/projects to ensure that deadlines for projects are met and procedures are followed properly
- Associate degree and 1 year experience or 2 years previous experience in Health Care IT required.
- Applicant will be required to participate in an after-hours on call rotation.
Position Summary:
Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.
Recruiter:Suzie McGuinn || apply@covhlth.com
Responsibilities
- Act as interface between the user, vendor, and systems programming and operations.
- Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.
- Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts.
- Perform workflow analysis and recommends quality improvements.
- Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations
- Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.
- Interface with user community to understand their security and business needs and implement solutions to accommodate them.
- Ensure that user community understands and adheres to necessary procedures to maintain security.
- Recommend standard policies and procedures for providing routine service.
- Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling.
- Other duties/projects as assigned.
Qualifications
Minimum Education
AS in computer-related field or equivalent combination of education and experience
Minimum Experience
Minimum of five (5) years Information Systems or relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications). IT Project management experience preferred.
Ambulatory Clinical Application Analyst
Previous experience with Cerner using the following tools preferred, but not required:
HNAUser, Bedrock, Organization Tool, Locations/Location Alias and Configuration Manager.
Applicant must be a self-starter with demonstrated ability to be self-directed and able to work in a team environment.
They should possess strong organization skills, an interest and ability to learn new concepts quickly, and use sound judgment in performing identified tasks/projects to ensure that deadlines for projects are met and procedures are followed properly
Associate degree and 1 year experience or 2 years previous experience in Health Care IT required.
Applicant will be required to participate in an after-hours on call rotation.Licensure Requirement
Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned
applications.
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Frequently asked questions
In Knoxville, an Appl Analyst Staff often navigates a healthcare-focused IT environment, especially with Covenant Health’s integrated system. Compared to other regions, there’s a stronger emphasis on ambulatory application support and Cerner tool expertise, reflecting the local healthcare industry's scale and technological adoption.
Proficiency in Cerner tools like HNAUser and Bedrock, alongside workflow analysis and test plan creation, stands out. Strong organizational skills and the ability to quickly grasp new IT concepts are key for meeting project deadlines and maintaining application stability in clinical settings.
Starting as an Appl Analyst Staff opens pathways toward senior application analyst or IT project management roles. Building expertise in healthcare-specific software, like Cerner modules, and gaining experience in cross-department coordination can accelerate advancement within large healthcare networks.
Covenant Health’s community-owned structure fosters a collaborative environment emphasizing team-driven problem solving and continuous improvement. As an Appl Analyst Staff, you'll engage with diverse healthcare professionals, enhancing both technical and interpersonal skills within a mission-focused organization.
Covenant Health encourages ongoing development through hands-on training with clinical applications and Cerner systems. Analysts receive opportunities to learn new technologies rapidly, aligning with organizational goals of improving patient care quality via innovative IT solutions.
Knoxville’s expanding healthcare network increases demand for skilled Appl Analyst Staff, particularly those with Cerner experience. While competition exists, candidates demonstrating adaptability and healthcare IT knowledge can find ample opportunities in this growing regional market.
Covenant Health’s central locations in Knoxville offer relatively easy access via major roads, but peak hours can cause congestion. Prospective employees might consider flexible commuting times or carpooling to optimize travel efficiency within the city’s healthcare hubs.
The average salary for an Appl Analyst Staff in Knoxville ranges between $65,000 and $80,000 annually, depending on experience and certifications. Healthcare IT roles here often include benefits like health coverage and paid time off, reflecting the region’s competitive compensation landscape.
Certifications related to healthcare IT, such as Certified Professional in Healthcare Information and Management Systems (CPHIMS), or experience with Cerner tools, enhance candidacy. While not always mandatory, credentials signal commitment and technical readiness in this specialized healthcare environment.
Yes, staff members are expected to join an on-call rotation for after-hours support. This ensures continuous application availability critical to patient care workflows, with scheduled rotations designed to balance workload fairly across the team.