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Patient Service Representative
Company : Dental Care Alliance
Location : Fishersville, VA, 22939
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Dental Health Associates is looking for a Patient Service Representative in Fisherville, VA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Excelling as a Patient Service Representative in Fishersville involves blending exceptional communication with familiarity in dental insurance plans like HMO and PPO. Adaptability in scheduling, patient interaction, and handling billing inquiries marks top candidates, especially within team-driven environments like Dental Care Alliance.
Beyond scheduling, Patient Service Representatives manage patient concerns, post payments, and ensure smooth treatment plan progressions. In a dental office setting, they also maintain welcoming spaces and facilitate financial arrangements, directly enhancing patient comfort and care continuity.
Starting as a Patient Service Representative often leads to roles in patient care coordination, office management, or specialized billing positions. Gaining experience in healthcare customer service can also pivot careers toward clinical support or administrative leadership within dental or medical practices.
While not always mandatory, certifications like Certified Patient Care Technician or courses in dental office administration can enhance job prospects in Fishersville. Local employers value familiarity with insurance procedures and compliance, making such credentials advantageous.
Fishersville's healthcare sector shows steady demand for Patient Service Representatives, but competition rises due to the role's entry-level accessibility. Dental Care Alliance’s reputation for comprehensive care attracts many applicants, making tailored resumes and customer service experience crucial to stand out.
Dental Care Alliance emphasizes a team-oriented atmosphere and advanced dental technology, offering representatives a collaborative workspace with modern tools. Their focus on personalized patient comfort and ongoing staff support distinguishes the work culture from other local dental offices.
Employees at Dental Care Alliance benefit from comprehensive health, dental, and vision insurance options, plus life and disability coverage. The company also offers a 401(k) plan, fostering financial security while promoting career development within a supportive dental practice environment.
Typically, Patient Service Representatives in Fishersville earn between $30,000 and $38,000 annually, reflecting local cost of living and healthcare industry standards. Pay can vary based on experience, certifications, and company size, with benefits adding considerable overall value.
Fishersville’s compact layout usually means short commutes, often under 20 minutes for most residents. This accessibility supports punctuality and work-life balance, valuable for Patient Service Representatives balancing patient-facing duties and administrative tasks.
While full-time positions dominate, some clinics in Fishersville, including Dental Care Alliance, occasionally offer part-time roles to accommodate flexible schedules. These opportunities suit candidates seeking entry-level experience or balancing other commitments, though availability may fluctuate.