Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Fairfax, VA, 22031
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Dental One Associates is looking for a Patient Service Representative to support our office located in Fairfax, Gainesville, Springfield, VA to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Hours: Monday- Friday 8 am - 5 pm
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental office, Required
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Fairfax's healthcare sector shows steady demand for Patient Service Representatives, fueled by its growing population and multiple dental clinics. Candidates with dental office experience and strong customer skills tend to stand out, though competition remains moderate due to the region's appeal and multiple job openings.
While no strict certifications are universally required, familiarity with local insurance plans (HMO/PPO) and prior dental office experience are highly valued in Fairfax. Employers appreciate candidates who understand regional healthcare regulations and can navigate patient billing specific to Virginia.
Highlighting exceptional interpersonal communication, multitasking in busy environments, and proficiency with appointment scheduling software is crucial. Additionally, experience managing patient inquiries and understanding dental insurance nuances can greatly boost your appeal for this role.
Typical duties include welcoming patients warmly, managing appointment calendars, handling billing and payments, and promptly answering calls. Keeping the waiting area organized and assisting with insurance verifications are also essential, ensuring smooth office operations and patient satisfaction.
Starting as a Patient Service Representative can lead to roles like Office Manager, Dental Practice Coordinator, or Patient Care Supervisor. Gaining certifications related to medical billing or expanding clinical knowledge often accelerates upward mobility within healthcare administration.
Dental Care Alliance emphasizes a team-driven culture with access to advanced dental technology and comprehensive benefits. Their focus on personalized patient care and continuous staff support creates a nurturing environment distinct from typical dental offices.
Besides standard duties, representatives may assist with flexible projects assigned by office management, contributing to overall patient treatment plan facilitation. This role offers chances to engage beyond front desk tasks, fostering deeper involvement in patient care coordination.
In Fairfax, Patient Service Representatives typically earn between $35,000 and $45,000 annually, depending on experience and clinic size. This aligns with regional healthcare support roles, reflecting the area's cost of living and demand for skilled patient service professionals.
Yes, part-time patient service roles are increasingly common in Fairfax dental offices, accommodating flexible schedules and offering entry points into dental healthcare. These positions suit candidates seeking work-life balance while gaining valuable patient interaction experience.
Fairfax hosts numerous dental practices actively recruiting Patient Service Representatives, making local job opportunities plentiful. Proximity to public transit and major highways enhances commute convenience, boosting the appeal for candidates residing within or near the city.