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Dunkin Donuts Team Leader
Company : Gpm Investments
Location : Abingdon, VA, 24210
Job Type : Full Time / Part Time
Date Posted : 14 January 2026
Overview
Join Our Team as a Shift Leader at Dunkin' Donuts!
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Dunkin' Donuts is looking for dynamic Shift Leaders to guide our crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that’s both challenging and rewarding.
Why Join Us:
- Weekly Pay: Receive regular paychecks every week, adding stability and ease to your financial planning.
- Paid Time Off: Enjoy well-earned breaks with our paid time off policy.
- Career Advancement: Explore opportunities for growth within our organization – we value internal promotion and career development.
- 401(k) with 6% Match: Plan for your future with our robust 401(k) program, including a generous company match.
- Pay Rate: $13.50/Hr.
Responsibilities
- Leadership Impact: Inspire and coach crew members, playing a pivotal role in their development and the store's success.
- Guest-Centric Approach: Lead by example in delivering top-tier guest service, setting the standard for your team.
- Operational Excellence: Drive operational standards and efficiency, ensuring each guest leaves happier.
- Team Coordination: Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
- Continuous Learning: Enhance your skills with our comprehensive training programs, including ServSafe certification.
- Team Management: Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
- Strategic Deployment: Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
- Training Support: Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
- Performance Accountability: Set clear goals and hold team members accountable during your shift.
- Guest Satisfaction: Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
- Quality Assurance: Ensure that quality, service, and cleanliness standards are consistently met.
- Profitability Focus: Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
- Safety and Security: Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.
- Other duties as assigned
Qualifications
- Strong communicators with effective math and writing skills.
- Experience in restaurant, retail, or supervisory roles is preferred.
- Must be at least 18 years of age and fluent in English.
- Energetic leaders who can inspire teams and deliver exceptional guest experiences.
- Ability to pass a background check and drug test.
- Flexibility to work various shifts as required.
Take the lead in a role where your efforts are recognized and truly matter. Apply now to become a Shift Leader at Dunkin' Donuts and be part of a team that brings joy and delicious coffee to our community every day!
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
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Frequently asked questions
In Abingdon's Dunkin Donuts locations, Team Leaders play a pivotal role by mentoring crew members, providing clear shift instructions, and offering constructive feedback. This hands-on leadership fosters skill growth and cultivates a motivated team, directly enhancing daily store performance and guest satisfaction.
Unlike general crew positions, the Team Leader at Dunkin Donuts in Abingdon directs operational flow, manages team dynamics strategically, and ensures quality standards. They balance hands-on service with leadership duties, making decisions that impact store profitability and customer experience.
Yes, the Team Leader role serves as a springboard within Dunkin Donuts, especially under Gpm Investments. Many advance to assistant manager or district manager roles by leveraging leadership experience, operational knowledge, and continuous training opportunities available in the franchise system.
Gpm Investments provides Team Leaders with weekly paychecks, paid time off, and a 401(k) plan featuring a 6% company match. These perks, combined with a supportive franchise environment, make working there financially stable and conducive to long-term career growth.
The culture emphasizes customer focus and teamwork, expecting Team Leaders to foster a positive environment. Gpm Investments values inclusivity and equal opportunity, encouraging leaders to be energetic, communicative, and proactive in driving both team morale and guest satisfaction.
Team Leaders at Dunkin Donuts in Abingdon typically earn around $13.50 per hour, aligning with regional standards. This rate reflects the balance of leadership duties and hands-on operational work, complemented by benefits like paid time off and a 401(k) match.
Abingdon's growing community and retail sector contribute to steady demand for leadership roles at fast-service restaurants like Dunkin Donuts. Candidates with flexibility and leadership skills are well-positioned as Gpm Investments seeks reliable shift leaders to maintain quality service.
Holding a ServSafe certification and having strong communication and basic math skills are valuable. Experience in restaurant or retail supervision boosts candidacy, especially for positions under Gpm Investments, where operational efficiency and team motivation are critical.
Gpm Investments independently operates its Dunkin Donuts stores, allowing tailored management practices. Team Leaders here may experience more direct impact on store success, with opportunities to influence scheduling, team training, and guest engagement uniquely compared to other franchise locations.
Abingdon features manageable traffic and accessible routes, making commutes relatively straightforward. However, Team Leaders should consider shift timings to avoid peak hours, ensuring punctuality and sustained energy for fast-paced leadership demands at Dunkin Donuts stores.