Store Operations Manager

Overview

The Store Manager is responsible for the overall operations of a Bed Bath & Beyond Home retail store with the goal of creating a positive shopping experience for customers, while driving sales and profitability. This role oversees all aspects of the store including sales, customer service, profit & loss management, expense control, payroll management, scheduling, staffing, training & development, freight, inventory, visual merchandising and promotional execution. The Store Manager also ensures compliance with company policies, all while driving sales and profitability within the store. The Store Manager role requires a high level of communication, efficiency, and drive for results.

This role must have professional presence and courage. Must be able to communicate thoughtful feedback (opportunities, challenges and successes) to executive leadership and other business partners.

Responsibilities

Leadership and Team Management:

• Recruiting, hiring, training, and developing a high-performing sales team; maintains appropriate staffing levels.
• Motivating and coaching staff to achieve sales goals and customer service standards.
• Performance management, including regular feedback, evaluations, and disciplinary actions when necessary.
• Leads through coaching and development and infuses learning into day-to-day leading through hands-on-coaching and development.
• Building a positive and productive work environment, supporting our Company Values and Company Handbook.
• Supporting a caring, fun, and engaging work environment by championing and demonstrating a commitment to our Company Values and Employee Handbook.

Sales and Profitability:

• Analyzing sales trends and implementing strategies to maximize sales and profitability.
• Setting sales goals for the team and monitoring progress.
• Managing inventory levels.
• Executing promotional and pricing strategies.

Operations Management:

• Ensuring compliance with company policies and procedures regarding cash handling, inventory management, and loss prevention.
• Overseeing daily store operations, including opening and closing procedures.
• Maximizing productivity and managing payroll hours through effective scheduling.
• Ensuring an efficient and effective freight process, organized stockroom operation and accurate inventory levels.
• Maintaining a clean and organized store environment.

Customer Experience:

• Leading and coaching the team to provide exceptional customer experiences, using the Bed Bath & Beyond Home Selling Model and offering services.
• Addressing customer complaints and resolving issues promptly.
• Building customer loyalty through exceptional service and engagement with loyalty programs.

Visual Merchandising:

• Ensuring merchandise is displayed to drive sales and according to company standards.
• Implementing seasonal and promotional displays to maximize sales.

Financial Management:

• Monitoring and managing store P&L statement.
• Analyzing sales data to identify areas for improvement.
• Controlling expenses to maintain profitability. 

Perform other duties as necessary.

Qualifications

• College preferred.
• 7-8 years of retail experience desired, including management experience in multiple operational and customer-facing roles
• Strong operational capabilities, organizational skills and problem-solving abilities.
• Exceptional leadership with a focus on collaboration and results. 
• Strong written and verbal communication and interpersonal skills.
• Excellent customer service skills 
• Proven track record of achieving sales targets and managing profitability 
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to analyze data and make informed decisions 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Proficiency in retail management systems and Microsoft Office.
• Ability to work a minimum of 45 hours per week, based upon the needs of the business.
• Ability to work weekends, holidays and evenings.
• Ability to travel occasionally to the other store locations and the Sales Support Center for meetings
• A valid driver’s license
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/ product.
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
• Must be able to constantly move around the store for prolonged periods to greet and assist customers.
• Must be able to frequently communicate with the customers in person, electronically, and telephonically.
• Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor.
• Must be able to operate a Point-of-Sale system, registers and handheld devices efficiently and accurately.