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Hospitality Lead|Part-time| Iowa Cubs
Company : Dallas Convention Center
Location : Des Moines, IA, 50309
Job Type : Part Time
Date Posted : 13 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Position Summary
The Hospitality Lead is responsible for running the operation of the concession stands including the cashiers, cooking and prep areas. The Hospitality lead will oversee stands cleanliness/neatness, product quality, customer service, stand safety, food safety, and alcohol service.
Employee must maintain excellent attendance and be available to work a flexible schedule including days, nights, weekends, and holidays based on the Iowa Cubs Baseball schedule (March-September).
This role will pay an hourly wage of $15.00. plus tips
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Assist Concession Manager in preparation for event needs.
- Performs opening and closing procedures for event.
- Ensure concession staff are following proper policy and procedure in accordance with OVG Hospitality standards.
- Verifies inventory prior to and after the event for accuracy as required.
- Responsible for overseeing concession stand workers.
- Responsible for communicating performance concerns according to company policy and practice to Concession Manager.
- Willing to cover any open position to assure location is fully operational and company standards pertaining to the speed of service and guest satisfaction are met.
- Oversee stand cleanliness, product quality, customer service, food safety, and alcohol service are being met by OVG Hospitality company standards.
- Assist in other areas in the Concession Department as directed.
- Other duties as assigned to support the Concession operation as directed by Concessions Manager or Food & Beverage Director.
Qualifications
- Age 18 or older.
- High school diploma or equivalent preferred.
- Previous experience in basic food handling, sanitation, and customer service is preferred.
- Detail oriented, ability to multi-task and effectively prioritize in a fast-paced, changing environment.
- Ability to be self-directed while working in a team-oriented environment.
- Ability to read in the English language to effectively manage inventory and requisitions.
- Ability to work a flexible schedule including days, nights, weekends and holidays
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Overseeing hospitality at the Iowa Cubs involves unique event-driven dynamics, such as adapting to game schedules and ensuring food safety and alcohol service in a fast-paced stadium environment. It requires multitasking between staff supervision, inventory checks, and customer satisfaction, making it distinct from typical hotel or restaurant management.
Critical skills include strong multitasking, quick decision-making during busy events, detailed knowledge of food and alcohol safety regulations, and excellent team leadership. Being adaptable to varying schedules and maintaining high customer service standards during live events are also key for success in this role.
Yes, this position can serve as a stepping stone to higher management roles within Oak View Group venues. Gaining experience in operations, staff coordination, and customer engagement at a high-profile sports venue builds valuable expertise for future leadership in hospitality or venue management.
The Hospitality Lead ensures concession stands run smoothly, maintaining product quality and hygiene standards, which directly enhances fan satisfaction during games. Efficient service and strict adherence to safety protocols foster a positive atmosphere that reflects well on both the Iowa Cubs and Dallas Convention Center.
Working at Dallas Convention Center for Iowa Cubs events demands flexibility with irregular hours linked to the baseball season and quick operational shifts during high-attendance games. The role emphasizes hands-on leadership in concession areas, blending venue-specific policies with the fast energy of live sporting events.
This role offers an hourly wage of $15 plus tips, which can significantly increase overall earnings depending on event attendance. Additionally, part-time employees benefit from a 401(k) savings plan with matching, providing financial security beyond the hourly pay.
Des Moines has a growing market for part-time hospitality roles tied to sports and entertainment venues, fueled by local teams like the Iowa Cubs. Seasonal peaks during baseball months create robust hiring needs, making opportunities accessible for those seeking flexible, event-based hospitality positions.
While no specific local certification beyond standard food handling knowledge is mandated, familiarity with Iowa state food safety regulations and alcohol service rules is essential. Employers typically provide training to ensure compliance with both local health codes and Oak View Group hospitality standards.
Challenges include managing inventory accuracy amidst fast-paced sales, resolving staff performance issues promptly, maintaining cleanliness under pressure, and ensuring compliance with food and alcohol safety. Balancing these while preserving excellent customer service requires strong organizational and interpersonal skills.
The fluctuating schedule, including nights, weekends, and holidays aligned with the baseball season, demands adaptability but also offers off-season downtime. This flexibility suits individuals who prioritize varied work hours and enjoy dynamic, event-based work environments.