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Patient Service Representative
Company : Dental Care Alliance
Location : Chesapeake, VA, 23320
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Konikoff Dental Associates is looking for a Patient Service Representative in Chesapeake, VA to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Full-time: Monday - Friday and one 1/2 Saturday a month
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Chesapeake's healthcare sector shows steady demand for patient service representatives, with moderate competition. Local clinics prioritize candidates with strong customer service skills and some dental or medical office experience, making it ideal for those seeking growth in patient-focused roles.
While not always mandatory, certifications in medical billing, dental office administration, or customer service enhance your profile in Chesapeake. Familiarity with insurance plans common in Virginia, like PPO and HMO, also boosts employability in local dental practice settings.
Daily tasks often include greeting patients warmly, managing appointment schedules, handling billing inquiries, and maintaining clear communication between patients and dental staff. This role blends administrative duties with frontline customer support to ensure smooth clinic operations.
This position serves as a foundational step into healthcare administration, offering exposure to patient management and insurance processes. With experience, representatives can progress into roles like office management or specialized billing coordination, especially within dental and medical environments.
Patient Service Representatives in Chesapeake typically earn between $32,000 and $42,000 annually. Factors influencing pay include experience, certifications, and the employer’s size, with dental-focused roles sometimes offering additional benefits like insurance and retirement plans.
Dental Care Alliance emphasizes a team-oriented culture supported by modern dental technology. Their Patient Service Representatives benefit from comprehensive health benefits and a mission to provide patient-centered care, fostering a collaborative and supportive work environment.
At Dental Care Alliance, employees are encouraged to develop their skills with access to ongoing training and opportunities within the dental field. This fosters professional growth while contributing to a welcoming atmosphere focused on patient satisfaction.
Strong interpersonal communication, proficiency in managing appointment systems, and knowledge of insurance processes are key. Adaptability and empathy help in addressing patient concerns effectively, ensuring seamless interactions in healthcare settings.
Balancing phone inquiries with in-person patient needs can be demanding, especially during peak hours. Managing appointment changes and insurance clarifications requires multitasking skills and patience to maintain a positive patient experience.