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Patient Service Representative
Company : Dental Care Alliance
Location : Springfield, VA, 22150
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Dental One Associates is seeking a dedicated Dental Assistant to join our clinical team and support our offices in Fairfax and Springfield, VA. The ideal candidate will provide exceptional patient care and contribute to a collaborative, team-oriented environment to ensure the highest level of patient satisfaction.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Springfield, VA hosts a competitive healthcare job market with a strong emphasis on patient-centered care. Compared to neighboring areas, Patient Service Representatives here often encounter a diverse patient base and benefit from access to advanced dental technologies, enhancing daily workflow and patient engagement experiences.
While formal certification isn't always mandatory, knowledge of dental insurance plans like HMO and PPO is highly valued. Local employers in Virginia often appreciate candidates with certifications in medical billing or customer service, which can boost employability and readiness to handle patient financial arrangements.
Patient Service Representatives at Dental Care Alliance navigate multitasking between greeting patients warmly, managing appointment scheduling, and addressing billing inquiries. Balancing patient satisfaction with administrative accuracy is key, especially in a busy dental environment striving for seamless care coordination.
Starting as a Patient Service Representative offers a foothold in healthcare with opportunities for advancement into roles like Patient Care Coordinator or Office Manager. Gaining expertise in insurance processes and patient relations often paves the way for expanded responsibilities and leadership positions.
Dental Care Alliance emphasizes a team-oriented culture, providing modern dental technology and comprehensive benefits including health, vision, and life insurance. Their commitment to employee growth paired with a mission-driven environment creates a supportive workplace that values patient-focused service.
The role leverages up-to-date dental software for appointment management and billing, streamlining administrative tasks. This tech integration enables representatives to handle patient inquiries efficiently, maintain accurate records, and contribute to a smooth, modernized patient experience.
In Springfield, VA, Patient Service Representatives in dental practices generally earn between $32,000 and $42,000 annually, depending on experience and specific office responsibilities. This salary range reflects the region's cost of living and demand for skilled customer service in healthcare.
Representatives often coordinate with insurance providers to verify coverage and explain benefits, especially for HMO and PPO plans. This ensures patients understand their financial obligations, helping to arrange acceptable payment methods and reduce billing confusion.