Risevoic
Senior Performance Excellence Coach
Company : Legacy Health
Location : Portland, OR
Job Type : Full Time
Date Posted : 8 January 2026
Overview
At Legacy, our mission is to make life better for our patients, our staff and the community. As part of that mission, we continuously strive to improve our processes and behaviours, and we look for ways to build upon our existing strengths.
Through your strong skills in leadership, facilitation, coaching and mentoring you guide and support this critical work. If performance excellence is an area in which you thrive and you share our passion for helping others, you may be an ideal fit for this position.
Lean methodologies: Kaizen, Value Stream Analysis, 5S and healthcare industry strongly preferred.
This is a hybrid-remote position - incumbents, who reside in Oregon or Washington only, may work 2-3 days a week at an assigned Legacy Health location, and other days may work remotely.
All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork.
This position may require initial training and orientation to be site-based, before transitioning to the hybrid schedule.
Responsibilities
Performance Excellence Coach works with Legacy leadership and cross functional teams to improve and help sustain service, quality, cost, safety and employee engagement outcomes.
Within the teams, the PE Coach is responsible for supporting the high-priority system-wide initiatives, local process improvement efforts and transformation of leadership behaviors aligned with the mission, values, and objectives of the Performance Excellence organization and Legacy Health.
Qualifications
Education:
Bachelor’s degree required, with a Bachelor’s of Science or Master's Degree preferred.
Experience:
- Minimum 5 years of experience practicing lean principles, methodology and A3 coaching in a lean organization
- Hands-on experience with kaizen event facilitation, daily management systems and/or other process improvement and coaching methods with measurable results
- Demonstrated knowledge and use of data analysis and statistical tools
- Project management experience is preferred but not required
Skills:
- Demonstrated skills in leadership, facilitation, coaching and mentoring frontline to mid- level leadership.
- Must enjoy analyzing and making sense of complex data.
- High degree of emotional intelligence with ability to connect with people and build strong relationships with a wide variety of different audiences with adaptive change management methods.
- Equally experienced with breakthrough thinking and innovation to help Legacy differentiate and streamline clinical, administrative and operational processes.
- Flexibility, openness, and an ability to modify and adapt plans as organizational needs change.
- Creativity and a passion for supporting exceptional, reliable patient outcomes as well as efficient and cost-effective processes in all parts of the organization.
- Excellent presentation skills.
- Personal attributes should include: ability to influence, enthusiasm, and inspiring leadership. Given the depth and breadth of the role, must be supportive and collaborate effectively with other functional and administrative areas such as information systems, supply chain, finance as well as operational areas where patient care occurs.
- Other duties as assigned.
Licensure
Lean and or Six Sigma certification with hands-on application preferred.
Pay Range
USD $51.36 - USD $76.53 /Hr.Our Commitment to Health and Equal Opportunity
Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.
If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.
Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.
To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you
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Frequently asked questions
In healthcare, applying lean tools such as Kaizen and value stream mapping requires sensitivity to patient safety and clinical workflows. A Performance Excellence Coach adapts these principles to reduce waste and improve care quality, balancing efficiency with compassionate service in complex hospital environments.
Strong emotional intelligence and adaptive change management are crucial. The coach must inspire collaboration across clinical, operational, and administrative units while navigating Portland’s progressive work culture, fostering innovation and sustaining improvements aligned with Legacy Health's mission.
Day-to-day hurdles often include coordinating diverse stakeholders, managing resistance to change, and interpreting complex data sets. Coaches must balance strategic goals with frontline realities, ensuring measurable outcomes like improved safety and cost-effectiveness without disrupting patient care.
Legacy emphasizes a hybrid work model combined with hands-on site visits, fostering strong relationships and tailored mentoring. Their commitment to continuous improvement and inclusivity creates a supportive culture where coaches can innovate while respecting local community health needs.
Portland’s growing healthcare sector and Legacy Health’s reputation create moderate to high competition for experienced lean practitioners. However, opportunities are abundant for candidates with deep process improvement expertise and certifications, reflecting the region’s focus on quality healthcare transformation.
While Lean and Six Sigma certifications are broadly recognized, Oregon employers, including Legacy Health, particularly value hands-on application of these methodologies within healthcare contexts. Credentials complemented by healthcare quality training or project management often provide a competitive edge.
Pay ranges between $51.36 and $76.53 per hour, reflecting the role's seniority and specialized lean expertise. This competitive compensation aligns with Portland’s cost of living and the high value placed on improving healthcare service excellence within Legacy Health.
The coach acts as a catalyst for cultural transformation, aligning process improvements with Legacy’s mission to enhance patient and staff outcomes. This involves partnering with leadership to embed lean thinking across departments, ensuring sustainable impact and continuous quality advancement.
There is potential for growth into leadership roles overseeing larger quality improvement portfolios or strategic initiatives. Experience gained through mentoring and leading complex projects positions coaches for senior roles in healthcare management or operational excellence.
Balancing remote work with on-site presence enables flexibility while maintaining essential face-to-face interactions critical for effective coaching. This model supports adaptability in Portland’s evolving work environment, fostering strong team dynamics without sacrificing productivity.