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Sales Associate Team Leader
Company : Gpm Investments
Location : Richmond, VA, 23225
Job Type : Full Time / Part Time
Date Posted : 30 December 2025
Overview
We are currently ready to hire a friendly, experienced Sales Associate/ Customer Service Team Leader that enjoys delivering 100% customer satisfaction!
Responsibilities
- Greets customers in a friendly manner as they enter the store. Provides fast and efficient service. Thanks the customer.
- Rings customer sales using an electronic cash register. Receives money, gives correct change. Refunds cash for returned merchandise and/or exchanges merchandise.
- Assist with shift change by counting money in cash drawer at the beginning and end of a shift.
- Uses special equipment to process specialty products, such as money orders, credit card purchases, checks and lottery sales and redemption’s.
- Check identification for restricted sales.
- Checks and replenishes stock on food service supplies such as cups, lids condiments, napkins, straws and stirrers.
- Cleans and sanitizes all equipment used for service or stocking food service products using the three sink method.
- Cleans all areas, using proper cleaning procedures and materials, including (but not limited to) counter tops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms and parking lots.
- Cleans and empties trash containers.
- Stock shelves and cooler, rotates and front faces stock. Removes all damages and out of code merchandise from the shelves. Price merchandise according to price book.
- Check in vendor deliveries as needed using company guidelines.
- Complete bad merchandise form.
- Order merchandise
- Uses current training materials
- Completes all necessary training evaluations and documents
- Provides feedback to management on training program and materials
- Monitors cash levels and security procedures during shift to ensure compliance
- Reviews job assignments for completeness
- Assumes other duties and responsibilities as assigned to accommodate store operational needs.
- Other duties as assigned
Qualifications
- 18 years of age or older
- Ability to read, write, speak, and understand English
- Basic math skills (addition, subtraction, division, and multiplication)
- Ability to lift 10 lbs frequently and up to 50 lbs occasionally
Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
GPM Investments, LLC maintains a drug-free workplace
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Frequently asked questions
Strong communication skills, the ability to motivate a retail sales team, and excellent customer service orientation are crucial. In Richmond's competitive market, leading by example in sales operations and maintaining team morale can significantly boost store performance and customer satisfaction.
Unlike general sales associates, the Sales Team Er role involves supervising shift operations, managing cash security, and overseeing inventory processes. This leadership position requires multitasking between customer service excellence and operational management, offering a pathway to retail management careers.
Yes, beyond selling skills, a sales team lead needs proficiency in cash handling, staff scheduling, and stock management. They also act as a liaison between employees and management, requiring problem-solving and training capabilities essential for smooth store functioning.
Gpm Investments emphasizes compliance with security and training protocols, along with meticulous stock rotation and cleanliness standards. Leaders here must adapt to strict operational procedures while fostering a welcoming shopping environment, balancing efficiency with customer satisfaction.
Gpm Investments provides ongoing training evaluations and encourages feedback to refine leadership skills. This approach helps Sales Team Leaders develop managerial expertise and prepares them for advanced roles within the company’s retail operations.
Salaries for Sales Associate Team Leaders in Richmond typically range between $35,000 and $45,000 annually, factoring in retail sector standards and cost of living. This range aligns with regional demand for experienced sales leadership and reflects competitive compensation in Virginia’s retail industry.
Richmond shows moderate to high demand for sales team leadership due to its growing retail hubs. Compared to cities like Norfolk or Charlottesville, Richmond's retail environment offers more opportunities but also greater competition, emphasizing the need for strong customer service and leadership skills.
Richmond's urban layout means many retail stores are accessible via major highways and public transit, but traffic during peak hours can extend commute times. Candidates should consider proximity to store locations and flexible scheduling options to balance commute demands effectively.
A Sales Team Er is responsible for managing cash registers, ensuring accurate transaction processing, overseeing stock replenishment, and maintaining store cleanliness. They also handle team coordination and enforce security checks to uphold store standards throughout their shift.
Individuals can advance to senior sales management or store manager roles by demonstrating leadership, operational excellence, and customer satisfaction skills. Gpm Investments fosters internal promotions, making leadership experience in sales a valuable stepping stone within their retail network.