Director, Entegra Client Services

Role Overview

The Director of Client Service is responsible for the day-to-day management of Entegra Procurement Services client relationships within a portfolio of Healthcare, Senior Living, and/or Non-Commercial clients. This role leads the development, execution, and ongoing review of strategic business plans in collaboration with senior leadership and cross-functional teams. Plans are designed to deliver both immediate and sustained growth, taking into account client objectives, available resources, and the evolving scope of services.

This is a remote position with the preferred candidate residing in the Eastern Time Zone. The role requires willingness and ability to travel as required by business needs.

What You'll Do

• Develop, implement, and continuously refine dynamic business plans that align with both short- and long-term organizational goals and client needs.
• Lead strategic account management initiatives, ensuring financial targets are met or exceeded through proactive planning and execution.
• Collaborate with internal stakeholders (including sales, marketing, finance, and supply partners) to optimize service delivery and maximize client satisfaction.
• Analyze market trends, client performance data, and operational metrics to identify opportunities for growth and improvement.
• Serve as the primary point of contact for assigned national accounts, building strong relationships with client executives and decision-makers.
• Ensure compliance with contractual obligations and company policies, maintaining accurate records and documentation.
• Leadership Potential:This position may include direct supervisory responsibilities, either currently or as the role evolves. The National Account Executive is expected to mentor, coach, and develop team members to support business objectives and client success.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Minimum 5 years of progressive experience in National Account Management, with a proven track record of building and sustaining executive-level client relationships across healthcare, senior living, or non-commercial sectors.
• Demonstrated expertise in Group Purchasing Organization (GPO) environments, including contract negotiation, compliance, and value delivery.
• Background in working with national distributors or large-scale food manufacturers, with understanding of supply chain dynamics and client service excellence.
• Advanced negotiation and deal-making skills, with a history of closing complex agreements and driving mutually beneficial outcomes.
• Strong financial acumen, with the ability to analyze performance metrics, forecast growth, and manage budgets to achieve organizational objectives.
• Growth mindset and results-oriented approach, consistently seeking opportunities for improvement and innovation.
• Leadership potential, including experience mentoring or supervising team members, and readiness to take on direct reports as the role evolves.
• Excellent communication, collaboration, and problem-solving abilities, with a commitment to delivering exceptional client value.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 years       Minimum Functional Experience – 5 Years