Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Fredericksburg, VA, 22401
Job Type : Full Time
Date Posted : 5 January 2026
Overview
VA Smiles is looking for a Patient Service Representative in Fredericksburg, VA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Hours: Mon-Thurs 8-5 Fri 8-2
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
Related Jobs
Suffolk, VA
Top trending job titles hiring now
Popular Searches for Patient Service Representative
Frequently asked questions
In Fredericksburg, Patient Service Representatives often handle a more personalized patient load, reflecting the community’s close-knit healthcare environment. Unlike larger urban centers, there’s typically less turnover and more opportunity to build long-term rapport, which enhances patient satisfaction and continuity of care.
Candidates with knowledge of dental insurance plans (HMO/PPO) and strong communication skills stand out locally. While formal certifications aren’t always mandatory, familiarity with electronic health records and customer service excellence are highly valued in Fredericksburg’s growing dental practices.
Typical duties include managing appointment schedules, answering patient inquiries, processing payments, and maintaining a welcoming reception area. These tasks require multitasking and empathy to ensure patients feel supported throughout their dental visits.
Yes, many Patient Service Representatives can progress into roles such as Office Manager, Patient Care Coordinator, or Dental Assistant with additional training. Building expertise in insurance processes and patient relations often opens doors for upward mobility within dental organizations.
Dental Care Alliance provides a comprehensive benefits package including health, dental, vision insurance, life insurance, disability coverage, and a 401(k) plan. Their focus on a team-oriented environment with modern dental technology enhances work satisfaction beyond typical healthcare roles.
The role combines patient interaction with supporting a mission-driven team focused on advanced oral health care. Employees contribute directly to patient comfort and treatment success, making daily work impactful within a community-oriented dental practice.
Fredericksburg’s moderate demand for healthcare support roles means competition is steady but manageable. Employers often seek candidates with prior dental office experience and exceptional customer service skills, which can tip the scales during applicant evaluations.
On average, Patient Service Representatives in Fredericksburg earn between $32,000 and $40,000 annually. Factors influencing pay include experience, certifications, and the employing organization’s size, with dental-focused roles sometimes offering additional incentives.
Flexible scheduling is a common priority for candidates balancing personal commitments. Although Dental Care Alliance’s posted hours are full-time, local seekers often explore part-time options nearby to accommodate varied lifestyles and transitions into healthcare careers.
They act as the first point of contact, blending administrative duties with personalized patient care—answering phones, scheduling, and financial coordination. Their role is tailored to dental-specific workflows, requiring familiarity with treatment plans and insurance nuances uncommon in general medical offices.