Box Office Coordinator | Full-Time | Ford Idaho Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Box Office Coordinator position will assist in the management of all ticketing operations including daily operations of the Box Office and any ticketing outlets. Responsibilities include building and maintaining events, supervising part time staff members, creating schedules, assisting box office personnel in daily tasks, and providing customer service to patrons. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances and events. Ability to work flexible schedule based on events, including nights, weekends and holidays as needed

This role pays an hourly rate of $20.00-$24.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 19, 2025.

About the Venue

The Ford Idaho Center is conveniently located off I-84 in Nampa, Idaho. The campus is home to the Ford Arena that holds a capacity of 12,000, the Ford Amphitheater that can hold up to 11,000, and the Ford Idaho Horse Park and Ford Sports Center that has a capacity of 2,200, 578 equine stalls, 44 full RV hook-ups, 16 partial RV hook-ups, two covered riding arenas, and four open riding arenas. The Ford Sports Center also offers a full restaurant and meeting space that is open to the public during select events and is also available as a rental space.  Ford Idaho Center is the home for Snake River Stampede

Responsibilities

• Assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
• Perform ticket selling functions as needed.
• Assist in the development of an effective and efficient box office staff by providing schedules, appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
• Responsible for balancing box office revenue and preparation of daily sales reports.
• Prepare daily deposits and combined bank deposits according to the Finance Department’s requirements.
• Assist in overseeing sales outlets and ensuring they have the information and supplies necessary to perform ticket sales while maintaining standards of customer service.
• Assist with preparation of all required Box Office reports to management and promoters.
• Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate).
• Assist in setup and settlement of events and communication with promoters on ticketing details.
• Process ticket requests from promoters.
• Update and troubleshoot the computerized ticketing system and software.
• Assist in managing Paciolan software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily sales report as requested.
• Assist in managing all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
• Perform other work-related tasks as assigned by the Assistant Director or General Manager.

Qualifications

• Bachelor’s Degree from an accredited college or university preferred, however event and/or ticketing industry experience is viewed equivalently
• 1-2 years of experience in a Customer Service environment preferred
• 1-2 years of increasing responsibility in Ticket Operations
• Previous experience with ticketing software, preferably Paciolan ticketing system, would be beneficial
• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Ability to read and make inferences from written sales materials
• Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days based upon event calendar

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Ability to move paperwork or boxes up to 20 lbs. as business demand requires.

Work environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.