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Patient Experience Manager 3
Company : Sodexo
Location : Tallahassee, FL, 32308
Job Type : Full Time
Date Posted : 12 January 2026
Role Overview
Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance?
**Sign on bonus of $2,500 is available**
Sodexo is seeking a Patient Experience Manager 3 for Tallahassee Memorial Healthcare located in Tallahassee, Florida. Tallahassee Memorial Healthcare is a 789-bed hospital and has been recognized by U.S. News and World Report as one the best regional hospitals in Florida. This position will focus on patient visitation, service recovery, tracking patient satisfaction metrics.
This position will also supervise the patient Hostess team. We are seeking a charismatic, data analytic driven and organized manager to support a team of 30 frontline staff and ensure client and patient needs are satisfied.
***The preferred candidate should have experience training staff and possess excellent customer service skills and interpersonal skills with patients and clients. ***
What You'll Do
- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
- oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
- perform tray assessments to ensure food quality and presentation and tray accuracy;
- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
- perform management functions that include direct supervision of hourly associates including employee development.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
- knowledge of nutrition and specialized diets;
- experience with oversight of diet offices; and/or
- strong management skills, preferably in health care
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement: Bachelor’s degree or equivalent experienceMinimum Functional Experience: 3 years
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Frequently asked questions
Tallahassee’s healthcare environment emphasizes collaboration with regional hospitals like Tallahassee Memorial Healthcare, focusing on patient satisfaction and service recovery. This role often requires navigating local patient demographics and regulatory standards unique to Florida’s capital, making it distinct from patient experience jobs in larger metro areas such as Miami or Orlando.
While no single certification is mandatory, credentials like Certified Patient Experience Professional (CPXP) or healthcare management certificates can enhance credibility. Given Tallahassee’s competitive healthcare market, possessing knowledge about health regulations in Florida and experience with patient dining programs is highly advantageous.
Success hinges on strong data analytics capabilities to track satisfaction metrics, leadership to manage frontline staff effectively, and a deep understanding of specialized diets and nutrition. Additionally, interpersonal skills that foster positive patient and team interactions are critical for elevating overall service standards.
This role often serves as a stepping stone toward senior management or director-level positions in patient services or healthcare administration. Gaining expertise in interdisciplinary collaboration, regulatory compliance, and staff development can open doors to broader operational leadership roles in hospitals or healthcare service companies.
Daily activities include overseeing meal quality through tray assessments, coordinating with clinical teams to address patient feedback promptly, supervising patient hostess staff, and analyzing service recovery data. This hands-on approach ensures compliance with quality standards and enhances patient satisfaction continuously.
Sodexo integrates its 'Sodexo Cares' philosophy emphasizing compassion, accountability, respect, enthusiasm, and service into the role. Managers are encouraged to foster inclusive environments, champion employee development, and deliver memorable patient experiences aligned with Sodexo’s commitment to social and environmental progress.
Beyond competitive pay, Sodexo provides a comprehensive benefits package including 401(k) matching, wellness programs, and tuition reimbursement. The company’s focus on work-life balance, career advancement, and stable employment in a regional hospital setting adds significant value for professionals seeking long-term growth.
Based on market data, the expected salary typically falls between $65,000 and $80,000 annually, depending on experience and education. Sodexo’s compensation strategy also considers relevant skills and tenure, ensuring equitable pay that aligns with regional healthcare management standards.
Tallahassee’s healthcare market has a steady demand for experienced patient experience managers, but competition is moderate due to the city’s size. Candidates with strong leadership and data analytics skills, especially those familiar with hospital operations and patient dining services, stand a better chance of securing positions.
Sodexo emphasizes integrated service solutions combining food service, facilities management, and patient care, offering managers a broad scope of responsibilities. This role uniquely blends patient satisfaction oversight with operational leadership in a nationally recognized healthcare setting, fostering diverse professional growth opportunities.