Risevoic
Care Support Navigator
Company : ResCare Community Living
Location : Raleigh, NC
Job Type : Full Time
Date Posted : 11 January 2026
Our Company
ResCare Community Living
Overview
Work in conjunction with the Care Manager to deliver to deliver integrated, whole-person care management addressing a member’s physical health, behavioral health, intellectual/developmental disability (I/DD), traumatic brain injury (TBI), long-term services and supports (LTSS), and/or pharmacy needs, in addition to unmet health-related resource needs. Provide services in accordance with care management service requirements set by the state and company.
Responsibilities
- Supports Care Managers in delivering care management
- Engages the member /family/guardian with professionalism, compassion, and purpose through telephonic and virtual methods and in-home visits as required. Interactions should be concise, respectful, in a language of his/her choice, and non-judgmental
- Establishes a professional rapport with all team members, stakeholders, peers and supervisors
- Initiates the first contact with the member/family/guardian to complete the Preliminary Questionnaire
- Communicates with the Case Manager any information pertaining to the care and well-being of the member/family/guardian
- Provides documentation of billable events that align with minimum contact expectations to the Care Manager
- Maintains an accurate, up-to-date electronic information data stream on all interactions, encounters, activities, and communications with the member/family/guardian
- Performs general outreach, engagement, and follow up with members, to encourage accomplishment of goals set in the Plan/ISP
- Coordinates services/appointments
- Engages in health promotion activities and knowledge sharing
- Shares information with the Care Manager and other members of the care team on the member’s circumstances
- Provides and tracks referrals and provides information and assistance in obtaining and maintaining community-based resources and social support services
- Participates in case conferences and planning meetings
- Supports the Care Manager in Identifying and addressing barriers to services, gaps in service, and unmet health-related needs proactively, expanding relationships and linkages to aid in meeting member’s needs
- Provides services that meet national, state, and local healthcare standards at the highest level
- Reports issues of concern, general departmental activities and staffing needs to the Care Manager
- Completes all required training and participates in educational sessions to improve overall skills
- Attends industry meetings, training, and functions to promote positive relationships with stakeholders
- Participates in quality improvement and measurement activities to achieve identified targets and outcomes
- Completes other duties as assigned
Qualifications
- At least 18 years old
- High School Diploma or G.E.D. equivalent; trained in Tailored Care Management preferred
- One to two years of experience in Customer Service, and/or working in a Health Care environment as a CNA or home care setting is preferred
- Experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; or, a parent or guardian of an individual with an I/DD or a TBI and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member); or, has two years of paid experience performing functions in this job description with at least one year of paid experience working directly with the Tailored Care Management eligible population
- Ability to perform work with a high degree of quality and autonomy
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range
USD $20.67 / HourRelated Jobs
Rocky Mount, NC
Frequently asked questions
In Raleigh, NC, a Care Support Navigator coordinates closely with family members and care teams using telephonic, virtual, and in-home visits. They ensure clear, respectful dialogue tailored to the member's preferred language, facilitating seamless information flow to optimize personalized care management.
Key skills include strong interpersonal communication, knowledge of Medicaid services in North Carolina, and the ability to document interactions meticulously. Experience with intellectual/developmental disabilities or traumatic brain injuries enhances effectiveness in navigating care management complexities.
Care Support Navigators can expand into leadership roles or specialize in areas like behavioral health support or telecare. Continuous training at ResCare Community Living fosters skill refinement, opening pathways to advanced care coordination or management positions in disability services.
ResCare Community Living offers a unique environment focused on whole-person care for individuals with disabilities. Navigators here engage in diverse roles from health promotion to community resource coordination, benefiting from decades of experience and a supportive, mission-driven culture.
ResCare provides structured training, quality improvement initiatives, and team collaboration opportunities. Navigators receive guidance on navigating complex Medicaid services and access to educational sessions, ensuring they deliver high-standard care aligned with evolving healthcare protocols.
The $20.67 hourly wage aligns well with Raleigh's healthcare support roles, reflecting the specialized nature of care navigation involving Medicaid systems and disability services. This rate is competitive given local living costs and the role's skill requirements.
Raleigh's growing healthcare sector and emphasis on community-based disability services create steady demand for Care Support Navigators. While competition exists, candidates with Medicaid navigation experience or background in I/DD or TBI care typically enjoy favorable hiring prospects.
Certifications in tailored care management or familiarity with North Carolina Medicaid programs significantly boost a candidate’s profile. Additionally, credentials related to behavioral health or developmental disabilities can provide a competitive edge in Raleigh’s specialized care sector.
Navigators often juggle complex coordination between healthcare providers, families, and social services, adapting to diverse member needs. Raleigh's demographic diversity may require cultural sensitivity and flexible communication methods across telehealth and in-person visits.
At ResCare, the role emphasizes integrated care across physical, behavioral, and developmental health, with a strong focus on Medicaid system navigation. The position combines direct member engagement with proactive barrier identification, supported by a robust training framework unique to the organization.