Risevoic
Care Support Navigator
Company : ResCare Community Living
Location : Rocky Mount, NC
Job Type : Full Time
Date Posted : 4 January 2026
Our Company
ResCare Community Living
Overview
Work in conjunction with the Care Manager to deliver to deliver integrated, whole-person care management addressing a member’s physical health, behavioral health, intellectual/developmental disability (I/DD), traumatic brain injury (TBI), long-term services and supports (LTSS), and/or pharmacy needs, in addition to unmet health-related resource needs. Provide services in accordance with care management service requirements set by the state and company.
Responsibilities
- Supports Care Managers in delivering care management
- Engages the member /family/guardian with professionalism, compassion, and purpose through telephonic and virtual methods and in-home visits as required. Interactions should be concise, respectful, in a language of his/her choice, and non-judgmental
- Establishes a professional rapport with all team members, stakeholders, peers and supervisors
- Initiates the first contact with the member/family/guardian to complete the Preliminary Questionnaire
- Communicates with the Case Manager any information pertaining to the care and well-being of the member/family/guardian
- Provides documentation of billable events that align with minimum contact expectations to the Care Manager
- Maintains an accurate, up-to-date electronic information data stream on all interactions, encounters, activities, and communications with the member/family/guardian
- Performs general outreach, engagement, and follow up with members, to encourage accomplishment of goals set in the Plan/ISP
- Coordinates services/appointments
- Engages in health promotion activities and knowledge sharing
- Shares information with the Care Manager and other members of the care team on the member’s circumstances
- Provides and tracks referrals and provides information and assistance in obtaining and maintaining community-based resources and social support services
- Participates in case conferences and planning meetings
- Supports the Care Manager in Identifying and addressing barriers to services, gaps in service, and unmet health-related needs proactively, expanding relationships and linkages to aid in meeting member’s needs
- Provides services that meet national, state, and local healthcare standards at the highest level
- Reports issues of concern, general departmental activities and staffing needs to the Care Manager
- Completes all required training and participates in educational sessions to improve overall skills
- Attends industry meetings, training, and functions to promote positive relationships with stakeholders
- Participates in quality improvement and measurement activities to achieve identified targets and outcomes
- Completes other duties as assigned
Qualifications
- At least 18 years old
- High School Diploma or G.E.D. equivalent; trained in Tailored Care Management preferred
- One to two years of experience in Customer Service, and/or working in a Health Care environment as a CNA or home care setting is preferred
- Experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; or, a parent or guardian of an individual with an I/DD or a TBI and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member); or, has two years of paid experience performing functions in this job description with at least one year of paid experience working directly with the Tailored Care Management eligible population
- Ability to perform work with a high degree of quality and autonomy
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range
USD $20.67 / HourRelated Jobs
Raleigh, NC
Frequently asked questions
In Rocky Mount, a Care Support Navigator collaborates with care managers to coordinate physical, behavioral, and developmental support, ensuring families access local Medicaid resources and community services tailored to individual health plans.
Strong familiarity with NC Medicaid, experience supporting individuals with I/DD or TBI, combined with customer service skills and autonomy, are crucial for excelling as a Care Support Navigator navigating tailored care management.
Daily duties include member engagement via phone or home visits, documenting interactions, coordinating appointments, tracking referrals, and liaising with care teams to address unmet healthcare needs effectively.
Care Support Navigators in Rocky Mount earn around $20.67 per hour, aligning competitively with similar roles in North Carolina’s healthcare sector, reflecting local cost-of-living and specialized service demands.
At ResCare, the Care Support Navigator is central to delivering person-centered care, bridging communication between members, families, and the care team, and ensuring services meet stringent healthcare standards.
ResCare encourages continuous training, participation in quality improvement initiatives, and exposure to diverse disability services, fostering professional development for Care Support Navigators within a supportive community framework.
While a high school diploma is required, tailored care management training and experience with Medicaid delivery systems in North Carolina are highly valued, enhancing effectiveness in this specialized navigator role.
Rocky Mount shows steady demand for Care Support Navigators due to its aging population and Medicaid expansion, though competition is moderate; candidates with direct experience in local Medicaid navigation have a hiring advantage.
Care Support Navigators blend healthcare knowledge with social support coordination, focusing on holistic care management rather than clinical procedures, offering a unique path for those passionate about community-centered healthcare.
Remote navigation requires solid virtual communication and tech skills to maintain member engagement; overcoming barriers involves proactive outreach and leveraging telehealth tools to sustain personalized care coordination.