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Room Attendant
Company : Highgate
Location : Cleveland, OH, 44135
Job Type : Full Time / Part Time
Date Posted : 28 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta Inn Cleveland - Airport North
4222 W. 150 StreetCleveland, OH 44135Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Cleveland's hospitality scene sees moderate demand for Room Attendants, with Highgate offering competitive openings. Candidates often face a mix of local applicants and transient job seekers, making prompt application and showcasing hospitality skills key to standing out in this market.
Given the physical nature of a Room Attendant’s duties, such as lifting up to 50 pounds and standing for long shifts, pacing yourself, using proper lifting techniques, and taking scheduled breaks can help maintain stamina throughout the day in Cleveland’s fast-paced hotel environment.
While Room Attendants focus on thorough cleaning and restocking guest rooms, Guestroom Attendants might handle additional guest requests, and House Attendants could cover broader public areas. Each role prioritizes guest satisfaction but varies in scope and interaction level.
Building keen attention to detail, stamina for physical tasks, effective communication, and a strong service mindset are essential for newcomers. Mastering cleaning standards and time management also sets the foundation for a successful Room Attendant career.
Highgate’s innovative approach and global portfolio provide Room Attendants with exposure to evolving hospitality trends and potential pathways into supervisory roles. Employees benefit from structured support and the chance to engage with diverse hotel brands.
Highgate emphasizes a forward-thinking service ethic, expecting Room Attendants to not only maintain cleanliness but also proactively enhance guest experience through attentiveness and prompt issue resolution, aligning with their digital-savvy and bespoke brand culture.
Room Attendants at Highgate properties in Cleveland typically earn hourly rates ranging from $12 to $16, reflecting local market standards and experience levels. This compensation aligns with the physical demands and customer service focus of the role.
While formal certifications aren't mandatory, completing hospitality or housekeeping training enhances employability. Local programs focusing on safety, cleaning protocols, and guest interaction are highly valued by Cleveland hotels including La Quinta Inn.
This position provides a solid entry point into hospitality with hands-on experience in hotel operations, guest interaction, and teamwork. It often serves as a stepping stone for advancement within Cleveland’s hospitality sector, building foundational service skills.
Highgate fosters a supportive atmosphere emphasizing efficiency, cleanliness, and respectful communication. Room Attendants in Cleveland benefit from structured workflows and management that prioritize both guest satisfaction and employee well-being.