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Casualty Claims Representative Trainee
Company : Nautilus Insurance Company
Location : Westbrook, ME, 04092
Job Type : Full Time
Date Posted : 6 January 2026
Company Details
Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.
At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.
Responsibilities
As a Casualty Claims Representative Trainee of our Insurance Training Program, participants will learn all aspects of commercial property and casualty insurance. Upon successful completion, candidate will build relationships with our agents and insureds by working with them on investigating, evaluating, reserving, negotiating and resolving casualty claims. Key functions include but are not limited to:
- Participate in a four – six month formal training program to learn fundamentals of property & casualty insurance.
- Complete work and reading projects and pass required exams.
- Establish good working relationships with colleagues and management staff.
- Attain a basic working knowledge of state regulatory requirements for each line of business.
- Under direct supervision, perform the basic functions of claims adjusting.
- Participate in job-shadow arrangements in various departments.
- Participate in agency visitations with Underwriters, Claim Representatives or Loss Control Representatives to begin developing customer contacts.
- Frequent travel, including overnights, is required while in the training program. Occasional travel required thereafter.
Qualifications
- Bachelor's Degree required
- Internship or insurance work experience preferred
- Strong oral and written communication skills
- Demonstrated excellence in Customer Service
- Ability to work independently & collaboratively, while handling multiple tasks in a dynamic fast paced environment
- Detailed orientated, Problem Solver with strong interpersonal skills
- Proficient in Excel, Word, Spreadsheets, PowerPoint and email systems
- Be self-reliant & motivated
- Valid Driver’s License required
The company is an equal opportunity employer
Additional Company Details
We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $55-60k • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details
Sponsorship not Offered for this RoleRelated Jobs
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Frequently asked questions
Westbrook's insurance sector is growing steadily, with a moderate demand for entry-level claims trainees. Candidates with strong communication and analytical skills tend to stand out, as local insurers prioritize customer service excellence and regulatory knowledge in property and casualty roles.
While a bachelor's degree is essential, Maine employers often value candidates pursuing or holding claims-related certifications like CPCU or AIC. These credentials demonstrate commitment to the insurance field and can enhance understanding of state-specific regulations and claims processes.
Building expertise in claims investigation, negotiation, and regulatory compliance is critical. Trainees benefit from sharpening interpersonal communication, analytical problem-solving, and proficiency with office software to effectively handle the dynamic challenges in casualty claims adjusting.
This trainee position offers comprehensive exposure to commercial property and casualty claims, laying groundwork for advanced claims adjusting or specialist roles. The structured program equips candidates with industry knowledge and practical skills, fostering upward mobility within insurance claims careers.
A usual day involves learning through hands-on projects, collaborating with agents, and participating in job-shadowing across departments. Trainees also engage in agency visits and regulatory study, balancing travel demands while gradually taking on claims adjusting responsibilities under supervision.
Nautilus emphasizes a rigorous four to six-month formal training, integrating practical assignments with exams and multi-departmental exposure. The company fosters an inclusive culture encouraging ongoing development, combining strong financial backing with a commitment to employee growth.
Through job-shadowing opportunities and agency visitations, trainees at Nautilus interact directly with underwriters and claim specialists. This immersive approach builds real-world skills, helping trainees navigate claim evaluations and customer relations effectively within the insurance ecosystem.
The position offers a competitive base salary between $55,000 and $60,000 annually, reflecting the trainee's responsibilities and regional market standards. Benefits such as health coverage, 401(k), and profit-sharing enhance total compensation, making it attractive for entry-level candidates.
Yes, frequent travel including overnight stays is integral during the training phase to facilitate agency visits and broaden exposure. Occasional travel continues post-training, supporting relationship-building with agents and insureds across various locations.
Proficiency in Microsoft Excel, Word, PowerPoint, and email systems is vital. These tools support data analysis, reporting, and communication tasks essential for claims processing and collaboration, underscoring the need for digital literacy alongside insurance knowledge.