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Claims Associate
Company : Nautilus Insurance Company
Location : High Point, NC, 27262
Job Type : Full Time / Part Time
Date Posted : 9 January 2026
Company Details
With over 35 years of proven expertise in the workers' compensation industry, Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide, Key Risk focuses on delivering products and services within specialized verticals to reduce workers' compensation exposures and deliver industry-leading results.
All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial Size Category XV by A.M. Best Company and A+ (Strong), by S&P.
For further information about Key Risk please visit www.KeyRisk.com
The company is an equal opportunity employer.
Responsibilities
Key Risk is looking for an enthusiastic Claims Associate professional who will be responsible for the management of low exposure workers’ compensation claims. The Claims Associate will be responsible for learning workers compensation laws and providing outstanding service to our clients. This is an entry-level position with no experience necessary
Key functions include:
- Maintain good lines of communication with employers, adjusters, and providers
- Conduct investigation of workers' compensation claims assigned
- Request medical notes, proper billing format, and other written/verbal information from employers and medical providers to determine appropriateness of payment of medical bills and whether a claim is truly medical only
- Discuss with an employee, issues relative to whether a bill has been paid or whether travel or medical reimbursement has been issued
- Timely and accurately reserve for claims assigned
- Document medical notes and relevant written and oral communication received relative to claims in the log notes
- Discuss with an employer, issues relative to an injured workers’ return to work status
- Index images as needed
- Identify potential subrogation claims and notify appropriate supervisor
- Actively work with mentor and supervisor to develop skills to handle all technical aspects of claims, including coverage, disability benefit management, medical management, litigation management, file management, subrogation, reserving and settlement
- Maintain and demonstrate knowledge of the Workers' Compensation Act and Rules and Regulations in jurisdictions assigned
- Immediately notify management of large exposures
This position requires the individual to commute to our High Point NC office location.
Qualifications
- BA/BS DegreeDemonstrate exceptional oral and written communication skillsDemonstrate functional understanding of basic medical terminologySuperior organizational skills and attention to detailEvidence of self-motivation and requires general supervisionPossess creative problem-solving skillsAbility to manage multiple priorities and coordinate tasksObtain license in jurisdiction as neededCommitment to increasing knowledge of workers compensation
Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details
Sponsorship not Offered for this RoleRelated Jobs
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Frequently asked questions
Claims associates in High Point often focus on verifying medical notes, coordinating with employers and providers, and ensuring claims comply with state workers’ compensation laws. This role demands attention to detail and clear communication to accurately assess low exposure claims within North Carolina’s regulatory framework.
While entry-level claims associates may start without certifications, obtaining a North Carolina workers’ compensation adjuster license can significantly enhance career prospects. Local certifications demonstrate a deeper understanding of state laws and regulations, making candidates more competitive in High Point’s insurance job market.
Claims associates primarily manage low exposure workers’ compensation claims, focusing on investigation, communication with stakeholders, and claim documentation. Unlike senior claims analysts or managers, they handle foundational claim processing and learn technical skills under mentorship, which is key at entry-level stages.
High Point offers moderate demand for entry-level claims associates due to its growing insurance and manufacturing industries. While not as saturated as larger cities like Charlotte or Raleigh, candidates should be prepared to showcase strong organizational skills and knowledge of workers’ compensation to stand out locally.
Starting as a claims associate at Nautilus provides exposure to technical claims management, subrogation, and medical bill review. With experience and licensing, employees can advance to claims specialist, analyst, or managerial roles, benefiting from the company’s emphasis on skill development within workers’ compensation.
Yes, Nautilus emphasizes mentorship and continuous learning. New claims associates receive guidance to grasp jurisdiction-specific regulations, medical terminology, and claims procedures, fostering competent handling of workers’ compensation claims and ensuring compliance with legal standards.
Being based in Nautilus’s High Point office means claims associates benefit from direct collaboration with supervisors and mentors, fostering a responsive and supportive culture. This proximity helps expedite communication with employers and providers, enhancing claim resolution efficiency.
Claims associates in High Point typically earn between $42,000 and $52,000 annually, reflecting local cost of living and market rates. This range is slightly below national averages but competitive within North Carolina’s insurance sector, especially for entry-level claims processing roles.
Strong communication, basic medical terminology knowledge, attention to detail, and organizational abilities are essential. Additionally, understanding local workers' compensation statutes and being proactive in claims investigation distinguish successful claims associates in High Point.
Nautilus’s claims associate role emphasizes specialized workers’ compensation claim management, requiring knowledge of industry-specific regulations and medical billing processes. Unlike broader claims assistant jobs, this position involves more technical responsibility and learning opportunities in claims reserving and subrogation.