Casualty Claims Adjuster Tier II

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence 

Join us in creating a new standard in personal insurance—where protection meets possibility.

#LI-AV1 #LI-HYBRID

This role will be based in our Phoenix, AZ or Wilmington, DE office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

The Company is an equal employment opportunity employer.

Responsibilities

This Auto/Multi-Line Claims Adjuster is a key contributor to the Berkley One brand. The position requires Property, Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service.  The Multi-Line Claims Adjuster is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner. 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Handle first and third-party personal lines auto and homeowners, liability, first party medical/PIP, third party BI and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

Qualifications

• Capable of participating on CAT duty when needed
• Broad knowledge of the auto liability claim handling process
• Agile learner who can quickly absorb information and apply it to current business situations.
• Minimum 2 years of experience handling auto liability insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
• Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Natural curiosity. You love learning how things work and you are always looking for innovative improvements

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role