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USER SUPT ANALYST SR
Company : Covenant Health
Location : Knoxville, TN
Job Type : Full Time
Date Posted : 11 January 2026
Overview
Senior User Support Analyst, IT Desktop Support
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Health Overview:
Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.
Position Summary:
Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems.
Recruiter: Suzie McGuinn || apply@covhlth.com
Responsibilities
- Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems.
- Under general direction, provides second/third level end user PC support.
- Interacts with various levels of IT staff and others outside of IT to restore service and/or identify and correct problems.
- Coordinates configuration/installation and general troubleshooting of PC hardware and software.
- Implements hardware and software testing.
- Directs end user training and documentation.
- Provides remote PC support and troubleshooting
- Provides Assistance and Directions to fellow IT Groups
- Provide mentoring to junior staff.
- Provides status reports, problem summaries, and project status as required.
- Works on moderately complex applications.
- Confers with end users to determine types of hardware and software required.
- Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit.
- May maintain or utilize telecommunications protocols.
- Installs new hardware and maintains existing hardware.
- Trains end users in use of equipment and software.
- Local travel required.
- Other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to an Associate’s degree. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.
Minimum Experience
Minimum of five (5) years related experience. Experience working with LAN's/WAN's and working knowledge of required hardware and software.
Licensure Requirement
Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health standards at the date of hire and throughout employment tenure.
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Frequently asked questions
A senior user support analyst in Knoxville’s healthcare environment typically needs strong skills in PC hardware/software troubleshooting, LAN/WAN knowledge, and experience with healthcare-specific IT systems. Mastery in remote support and mentoring IT teams also sets this role apart within Covenant Health’s integrated network.
Unlike general IT positions, this role involves second- and third-level PC support focusing on healthcare tech systems. It includes hardware installation, user training, and cross-department collaboration, tailored to support Covenant Health’s extensive patient care network efficiently during standard day shifts.
Professionals often advance into IT management, systems analyst, or specialized healthcare IT roles. Given the complexity and scope of Covenant Health's network, growth could lead to leadership positions managing larger IT projects or strategic technology planning within healthcare.
Covenant Health’s community-focused and award-winning workplace encourages collaboration and mentorship. The analyst’s role not only demands technical expertise but also active participation in training and supporting junior staff, reflecting the company’s commitment to employee development.
Knoxville’s growing healthcare IT market makes this role moderately competitive, with Covenant Health being a preferred employer due to its size and reputation. Candidates with hands-on experience in healthcare IT systems and valid Tennessee driver’s licenses gain a notable advantage.
While Knoxville offers accessible transportation, applicants should consider traffic during peak hours near hospital campuses. Local familiarity with routes to Covenant Health’s various facilities can optimize punctuality and daily logistics for this full-time, day-shift role.
Senior user support analysts in Knoxville typically earn between $65,000 and $85,000 annually, depending on experience and certifications. This range aligns with regional healthcare IT salaries, offering competitive compensation given Covenant Health’s status as a top employer.
Covenant Health integrates this role deeply within its IT infrastructure, emphasizing problem resolution, hardware/software deployment, and user training across multiple hospitals and outpatient services, ensuring seamless support tailored to healthcare-specific technology needs.
While an associate’s degree or equivalent experience is acceptable, certifications like CompTIA A+, Network+, or healthcare IT credentials can enhance candidacy. Covenant Health values demonstrated technical skills and a valid Tennessee driver’s license for local travel requirements.
Remote support in healthcare demands rapid issue resolution to avoid patient care disruptions. Analysts must navigate secure connections, comply with privacy regulations, and communicate effectively with non-technical staff across diverse locations within Covenant Health’s system.