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Loss Prevention Supervisor
Company : Omni Amelia Island Resort
Location : Dallas, TX, 75202
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Location
Dallas Hotel
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.
Job Description
The Loss Prevention Supervisor plays a key role in delivering exceptional service that consistently exceeds guest and member expectations. This position is focused on creating lasting guest relationships by upholding high service standards, ensuring strict adherence to safety protocols, and being well-versed in all areas necessary to assist guests effectively. The Supervisor serves as a proactive presence, committed to maintaining a secure and welcoming environment while supporting the overall guest experience.
Responsibilities
Conduct routine property patrols to observe, report, and address any safety or security deficiencies.
Respond promptly and effectively to all emergency calls in accordance with established emergency procedures.
Handle guest and employee complaints or requests for assistance professionally and in line with departmental and corporate policies. Coordinate with outside agencies as needed to ensure proper support is provided.
Document all incidents, events, and actions taken during the shift with thorough, factual, and professional written reports.
Maintain the integrity of the lost and found process, including secure storage and release of items per hotel policy and legal guidelines.
Maintain strict confidentiality regarding sensitive information and actions performed while on duty, in line with legal and corporate standards.
Conduct initial investigations and follow-ups on complaints, accidents, and incidents involving guests or staff.
Support the Director of Loss Prevention in developing, implementing, and managing safety and loss control programs and initiatives.
Ensure complete knowledge and compliance with all departmental and resort policies and procedures.
Enter data and maintain records related to investigations, incidents, and complaints in the appropriate databases.
Assist in delivering safety and loss prevention training for officers and resort staff.
Create and ensure completion of daily staff checklists and required reports.
Motivate and lead team members, fostering a positive and cohesive work environment.
Provide guests and owners with accurate information about the property and surrounding area.
Monitor staff adherence to standard operating procedures.
Maintain a clean, hygienic, and organized work area.
Perform administrative duties such as filing, report distribution, photocopying, and faxing.
Serve as a witness and provide testimony in civil or criminal court cases as required.
Organize and maintain incident and accident files.
Supervise audits of employee lockers and staff housing.
Monitor and follow up on footage from loss prevention camera systems.
Assist with officer scheduling and timekeeping duties.
Qualifications
Must be at least 18 years of age.
Must possess a valid driver’s license and meet the minimum requirements set by Motor Vehicle Records.
CPR, Basic First Aid, and AED certification must be acquired within 90 days of hire or placement.
A minimum of one year of professional Loss Prevention or Law Enforcement experience is required, or current state certification as a Private Security Officer.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Dallas’s dynamic hospitality scene demands Loss Prevention Supervisors who balance strong security skills with excellent guest relations. Unlike other cities, supervisors here often coordinate with busy convention centers and urban venues, requiring heightened situational awareness and collaboration with local law enforcement to address unique metropolitan risks.
Certifications like CPR, AED, and Basic First Aid are highly valued in Dallas hospitality security roles. Additionally, state-recognized private security officer certifications and familiarity with Texas-specific safety regulations boost a candidate’s profile, aligning with local compliance and enhancing trustworthiness in loss prevention positions.
Supervisors lead teams, manage investigations, and develop safety protocols, whereas officers primarily execute patrols and incident responses. Leadership, reporting accuracy, and training abilities set supervisors apart, requiring a blend of security expertise and staff management focused on proactive loss control.
Experienced supervisors often advance to roles like Loss Prevention Manager or Director, overseeing broader operational strategies and multiple sites. This progression involves enhanced leadership duties, policy formulation, and cross-departmental collaboration, paving the way for strategic influence within hospitality security sectors.
Omni’s emphasis on respect and empowerment encourages supervisors to foster open communication and collaborative safety initiatives. Embedding these values helps tailor loss prevention strategies that align with guest service excellence, creating a secure yet welcoming environment consistent with Omni’s brand promise.
At Omni Amelia Island Resort, supervisors engage deeply in environmental and sustainability efforts, integrating LEED Gold standards into security practices. This holistic approach means balancing guest safety with eco-conscious operations, reflecting the company’s commitment to innovative, responsible hospitality.
Dallas’s expanding hospitality sector creates steady demand for skilled Loss Prevention Supervisors, though competition remains moderate due to the city’s vibrant job market. Candidates with proven leadership and local regulatory knowledge often stand out, especially in hotels connected to convention centers and downtown hubs.
Salaries for Loss Prevention Supervisors in Dallas generally range from $48,000 to $62,000 annually, influenced by experience and certifications. Given the city’s cost of living and hospitality growth, competitive pay packages often include benefits aligned with hotel standards.
Omni offers comprehensive training and mentorship focused on both security expertise and guest service, surpassing typical hotel programs. This dual emphasis accelerates skill-building in loss prevention leadership and hospitality excellence, fostering career growth within a supportive, values-driven environment.
The Dallas site’s proximity to a busy convention center and entertainment venues requires supervisors to manage high foot traffic and diverse guest profiles. Balancing rapid emergency response with discreet guest interaction demands agility and strong communication skills unique to this bustling urban environment.