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Loss Prevention Officer | 1st Shift
Company : Omni Amelia Island Resort
Location : Asheville, NC, 28804
Job Type : Full Time / Part Time
Date Posted : 13 January 2026
Location
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
This position ensures that all hotel guest, associates and hotel property are maintained in a safe and secure environment.
Responsibilities
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
- Initiate and follow-up with all investigations of crimes committed against property and persons.
- Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
- Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
- Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
- Monitor/distribute visitor and vender access to the property by distributing visitor badges.
- Perform frequent bag checks for associates leaving the property.
- Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
- Maintain confidentiality when dealing with sensitive guest or associate issues.
- Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
- Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Qualifications
- Must be able to stand and walk for up to 4 hours per shift.
- Must be able to communicate effectively by telephone, email, radio and reporting.
- Must have basic computer knowledge.
- Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
- First Aid/CPR Certification is preferred.
- Must be able to remain clam and professional during stressful situations.
- Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays
- Must be 21+ with valid North Carolina Driver License
- Must pass pre-employment drug screening
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.”
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Frequently asked questions
Asheville's hospitality sector shows steady demand for loss prevention officers due to its vibrant tourism scene. Competition can be moderate, with candidates often bringing both security experience and strong customer service skills to stand out for roles at resorts like Omni Amelia Island.
Navigating Asheville during late hours may involve fewer public transport options, so many loss prevention officers rely on personal vehicles. The city's moderate traffic and proximity to residential areas near Omni Amelia Island make commuting manageable, but planning for shift changes is essential.
Certifications such as First Aid, CPR, and security licensing recognized by North Carolina authorities significantly boost employability. They demonstrate readiness to handle emergencies and compliance with state regulations, making candidates more appealing for positions like this one at Omni Amelia Island Resort.
A first-shift loss prevention officer often starts by monitoring surveillance systems, conducting property patrols, and responding to guest or associate safety concerns. Documentation, visitor badge distribution, and coordinating with management for incidents form core parts of a dynamic daily schedule.
Beyond standard security tasks, loss prevention officers focus on asset protection, investigative follow-ups, and discreet guest interactions. Skills in incident reporting, emergency responsiveness, and maintaining confidentiality are especially critical in resort settings like Omni Amelia Island.
Yes, Omni Amelia Island Resort invests in comprehensive training, emphasizing emergency protocols, safety systems checks, and guest assistance during crises. This ensures loss prevention officers are well-prepared to maintain a secure environment and uphold the resort’s high service standards.
Omni Amelia Island Resort blends upscale guest service with robust security measures, requiring officers to balance hospitality with vigilance. The property’s extensive amenities and high-profile clientele demand heightened discretion and proactive loss prevention strategies uncommon in smaller hotels.
Loss Prevention Officers in Asheville typically earn between $38,000 and $47,000 annually, with luxury resorts like Omni Amelia Island offering compensation toward the upper end due to the role’s complexity and the premium service environment.
Working at a prestigious resort provides exposure to high-stakes security scenarios and refined customer service, cultivating leadership qualities favored in management roles. This background can accelerate advancement into supervisory or regional loss prevention manager positions.