Parking Coordinator | Full-Time | Steven Tanger Center for the Performing Arts

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a Parking Coordinator this position will be responsible for assisting and supporting the Manager of Parking and Mobility and the Assistant Parking Manager with all parking activities at the Steven Tanger Center and the Greensboro Complex as needed. The Parking Coordinator will oversee the Steven Tanger Center parking staff, who will be the first point of contact in providing a memorable first impression for all guests and employees. The role requires the ability to provide guests with direction and answering guests inquiries and/or questions. This position will also support oversight of the use of three city garages for the Steven Tanger Center performances.

This role pays an hourly rate of $21.00-$24.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 5, 2025.

About the Venue

Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation’s top-selling one-week Broadway series with over 15,000 Season Seat Members.

Responsibilities

• Assign and direct Part Time staff to duty areas. Recommends scheduling changes and staff assignments for Part Time employees.
• Set up traffic cones, parking signage and equipment in advance of guest arrival for events.
• Control/monitor entrance and exit of all guests and employees in and out of the parking lots.
• Provide all guests a positive first impression by offering excellent customer service and handling guests inquires and/or complaints.
• Direct guests and employees to available parking spaces while maximizing the amount of vehicles per lot, and direct guests on how to properly pay for parking when applicable.
• Recommends procedural parking changes to parking manager to improve efficiency and customer service.
• Provides regular training to Part Time staff on work procedures for traffic management and cashier/seller policies/procedures.
• Cashiering with handheld devices and limited cash handling procedures. Maintaining adequate levels of operating supplies during events.
• Monitor parking lots for safety and security of guests, employees and vehicles.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School Diploma or G.E.D.
• 1 to 2 years of parking/transportation management, event management preferred.
• A Valid North Carolina Driver's License.
• Experience with Two way radios and other general communications devices. General Office Equipment Parking Software.
• Experience using Park Hub is a plus.
• Provide a great customer service experience for guests, client and coworkers.
• Ability to work extended hours including nights, weekends, and holidays, as necessary.
• Ability to lift a maximum of 25 pounds with or without accommodation.
• Ability to visually observe close, distance, peripheral with or without accommodation.
• Must be comfortable working with the public and have strong interpersonal and communications skills.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.