Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM.  Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success.  

This role will pay an hourly rate of $16.00.

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE:  Applications are accepted on an ongoing basis;  there is no application deadline.

About the Venue

Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation’s top-selling one-week Broadway series with over 15,000 Season Seat Members.

Responsibilities

• Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. 
• Predominantly assisting Season Subscribers with exchanges and add-ons.
• Providing accurate information about products, services, and policies. 
• Troubleshooting and resolving customer issues efficiently and effectively. 
• Handling customer complaints, escalating complex issues to supervisors when necessary. 
• Maintaining detailed and accurate records of customer interactions and transactions. 
• Following up with customers to ensure their issues are resolved to their satisfaction. 
• Continuously updating knowledge of company products, services, and processes. 
• Collaborating with team members to improve overall customer service. 
• Operating and managing a multiline phone console, routing, and screening calls. 
• Providing exceptional customer service to clients. 
• Perform other duties and responsibilities as assigned. 

Qualifications

• Knowledge of Ticketmaster Host and Archtics, preferred.
• 6 months to 1 year of experience in customer service related position, preferred. 
• Must be able to function in a fast paced, high-pressure environment. 
• Must have a high level of basic computer and email skills.
• Ability to interact with a diverse group of guests in a friendly and positive manner. 
• Must be able to work a flexible schedule, including evenings, weekends, and holidays. 
• Possess strong interpersonal and communication skills. 
• Ability to work both independently and as part of a team. 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.