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Rooms Inspector
Company : Highgate
Location : Mesa, AZ, 85212
Job Type : Full Time / Part Time
Date Posted : 31 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Courtyard Phoenix Mesa Gateway Airport
6907 East Ray RdMesa, AZ 85212Overview
The Housekeeping Inspector/Inspectress is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
Responsibilities
- Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
- Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily.
- Maintain key control.
- Supervise Laundry employees, when applicable.
- Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status.
- Handle items for "Lost and Found" according to the standards.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
- Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
- Initiate work orders for repairs and maintenance; follow through on each work order until completed.
- Oversee training of Room Attendants.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Assist Housekeeping Management in preparation of Standard of the Week.
- Monitor all V.I.P.'s, special guests and requests.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times
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Frequently asked questions
In Mesa's fast-paced hospitality scene, a Rooms Inspector prioritizes swift, thorough inspections to ensure guestrooms meet cleanliness standards and are ready promptly. Balancing attention to detail with efficiency is key to support smooth guest check-ins at hotels like those managed by Highgate.
This position requires standing for entire shifts and occasionally lifting up to 50 pounds. Inspectors must navigate rooms, linen closets, and stairways regularly, maintaining vigilance for cleanliness and maintenance, which ensures guest satisfaction while adhering to Highgate's operational standards.
Strong communication, supervisory capabilities, and the ability to multitask distinguish Rooms Inspectors. They oversee room attendants, manage quality control, and liaise with guest services, requiring a mix of leadership and hands-on inspection skills unique to this role in Mesa hotels.
Mesa's growing hospitality sector, boosted by its proximity to Phoenix, maintains steady demand for Rooms Inspectors. While competition exists due to the role's supervisory nature and skill requirements, candidates with relevant experience and certifications stand a strong chance of employment.
Rooms Inspectors in Mesa typically earn between $15 and $20 per hour, depending on experience and shift timings. Highgate offers competitive hourly compensation aligned with regional hospitality standards, reflecting the role's responsibility for maintaining guest room quality.
Highgate fosters a service-oriented culture emphasizing courtesy and attentiveness. Rooms Inspectors embody this by maintaining friendly communication with guests and team members, enhancing guest satisfaction and workplace harmony within the Mesa hotel environment.
Highgate’s Rooms Inspectors engage deeply with digital tools for quality tracking and often participate in biannual maintenance projects. Their role extends beyond routine inspections to include training attendants and managing lost and found items, reflecting Highgate’s comprehensive hospitality approach.
While a high school diploma is standard, courses related to hospitality management or supervisory experience boost prospects. Certifications in quality control or hospitality operations, though not always mandatory, are valued by Mesa employers to ensure compliance with cleanliness and safety standards.
Mesa’s warm climate and busy airport proximity mean Rooms Inspectors often handle high guest turnover and seasonal demand spikes. Timely room readiness and rigorous cleanliness checks are critical to meet expectations, supported by Highgate’s emphasis on operational excellence in this regional market.
Highgate positions Rooms Inspectors as key quality ambassadors. They relay room status updates to management, initiate maintenance work orders, and ensure adherence to brand standards, aligning their inspections with the company’s asset value maximization and guest experience goals in Mesa hotels.