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Director Quality and Patient Safety
Company : Catholic Health Initiatives
Location : Long Beach, CA, 90813
Job Type : Full Time
Salary : 69.27-103.04 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
As our Director of Quality and Patient Safety at St. Mary Medical Center, you’ll lead ongoing quality improvement initiatives that include collaboration between many healthcare professionals. Each day you'll make data-driven decisions to ensure our patients continuously receive high-quality care resulting in positive outcomes. In this cornerstone leadership role, you’ll analyze data and implement different strategies for performance improvements, quality outcomes, risk reduction/mitigation, patient safety, and infection control.
To be successful in this role, you’ll apply your experience in clinical practice, operations, data analysis, and technology in order to build on our culture of continuous improvement. Your project management skills will ensure our teams continue moving forward with current initiatives.
If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.
Benefits and offerings for this position include (plus much more!):
- Relocation assistance.
- Annual performance-based bonus program.
- Annual employer contribution to retirement program (no employee contribution needed).
- Medical benefits for the employee at no payroll deduction.
- 33 days PTO accrued annually.
- Bachelor's degree in a healthcare-related field required, or five (5) years of related job or industry experience in lieu of degree.
- Minimum of five (5) years of progressive management responsibility in a health care setting, two (2) of which is related to managing an acute care organization’s Quality Improvement Program, required.
- Minimum of two (2) years of clinical, patient care experience or equivalent required.
- Current State License in a clinical field required. Five (5) years’ experience in Quality Management can be used in lieu of state license.
- Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.
Required Special Skills and Training:
- Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
- Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
- Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.
- Knowledge and expertise in specific performance improvement/CQI methodologies (e.g., Six Sigma, LEAN).
- Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).
- Experience with the event reporting process, root cause analyses, and event investigation/review.
- Experience with patient compliant/grievance investigations and prompt resolution.
- Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
- Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
- Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.
- Ability to manage collaboratively and coaches others to achieve optimal performance; delegate effectively; praise/reward.
#LI-DH
Where You'll WorkFounded as a faith-based hospital in 1923 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Mary Medical Center is a 389-bed, acute care, nonprofit hospital located in Long Beach, California. The hospital offers a full complement of services, including a Level II trauma center, cardiac and vascular center, surgical weight loss, maternity and the CARE Center, which is a recognized PrEP center of excellence. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/stmarymedical for more information.
One Community. One Mission. One California.
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Frequently asked questions
In Long Beach, healthcare employers highly regard certifications like Certified Professional in Healthcare Quality (CPHQ) and Certificate of Professional Healthcare Quality and Patient Safety (CPQPS). These credentials demonstrate expertise in quality management and patient safety protocols critical to acute care settings.
The Southern California healthcare sector, including Long Beach, has a robust demand for directors specializing in quality and patient safety. Competition is notable due to the region's large network of acute care centers, but candidates with clinical and managerial experience plus certifications stand out.
Directors in this role juggle coordinating multidisciplinary teams while ensuring compliance with changing regulations. They analyze complex data to drive improvements in patient outcomes and manage risk mitigation, all while fostering a culture centered on continuous quality enhancement.
Advancement often involves expanding oversight from single facilities to regional healthcare systems, or transitioning into executive roles like Chief Quality Officer. Developing skills in data analytics, regulatory strategy, and team leadership can expedite progression in this specialized field.
While both roles prioritize patient care excellence, the Quality and Patient Safety Director focuses primarily on risk management, compliance, and quality improvement initiatives. In contrast, Clinical Operations Directors concentrate more on day-to-day clinical workflow and operational efficiency.
Catholic Health Initiatives fosters leadership development through access to advanced training, collaborative projects, and performance-based incentives. Their culture encourages innovation in patient care and offers resources tailored to enhance expertise in quality and safety management.
Beyond competitive pay, the role includes relocation assistance, a no-cost medical plan for employees, a substantial PTO accrual, and employer-funded retirement contributions without requiring employee input, making it an attractive package for healthcare quality leaders.
Salaries typically range from $130,000 to $180,000 annually, reflecting the seniority and expertise required. Factors like certifications, years of management experience, and the specific healthcare setting can influence compensation within this competitive market.
Long Beach offers relatively accessible traffic routes compared to larger metro areas, but peak hours can affect commute times. Many directors leverage flexible scheduling or telecommuting options when available to maintain a healthy balance between demanding roles and personal time.
Techniques such as Six Sigma and Lean methodologies are widely implemented in healthcare to enhance efficiency and reduce errors. Their structured frameworks enable directors to systematically identify process gaps and implement sustainable improvements in patient safety.