Care Coordinator

Overview

At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Position title: Care Coordinator

Job Summary: The Care Coordinator is responsible for building and maintaining strong relationships with patients, conducting in-person assessments, and developing individualized care plans in coordination with healthcare providers and caregivers. The ideal candidate will serve as a trusted advocate and central point of contact for patients, helping them navigate the healthcare system and access the resources they need to support their health and well-being.

Responsibilities

• Build and maintain trusted relationships with patients through ongoing communication and support

• Conduct face-to-face assessments to evaluate patients’ medical, social, and emotional needs

• Develop personalized care plans in collaboration with providers, caregivers, and the care team

• Coordinate and connect patients with appropriate community resources to address social determinants of health

• Promote timely access to care, including preventive services and follow-up appointments

• Facilitate referrals to primary care and specialty providers as needed

• Assist with scheduling appointments and arranging transportation services

• Serve as the main point of contact and advocate for patients, caregivers, and the broader care team

• Educate patients on available health services and community support programs

• Maintain accurate and up-to-date documentation in accordance with organizational and regulatory standards

• Ensure high-quality, patient-centered care that improves outcomes and patient satisfaction

Qualifications

• Bachelor’s degree in healthcare, social work, public health, or a related field preferred

• Associate’s degree accepted with relevant experience in healthcare or social services

• Minimum 2 years of experience in a healthcare setting

• Prior experience in case management or care coordination is preferred

• Strong interpersonal and communication skills

• Ability to work independently and collaboratively within a care team

• Proficient in documentation and electronic health records (EHR) systems

• Knowledge of community health resources and patient advocacy

What We Offer:

• Competitive hourly rate: $22–$25/hr

• Supportive team environment

• Opportunities for professional development

• The chance to make a meaningful impact on patient health outcomes

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.