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Assistant General Manager/Director of Operations | Full-Time | Angel Of The Winds Arena
Company : Dallas Convention Center
Location : Everett, WA, 98201
Job Type : Full Time
Date Posted : 11 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Utilizing independent judgment, the Assistant General Manager/Director of Operations at Angel Of The Winds Arena assists the General Manager in managing, supervising and coordinating all day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, event services, and safety and security. Assists in providing overall administrative planning, direction, and policies to staff, assuring the highest quality service program to assure booking/rebooking of events. AGM/Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget as well as providing highly responsible staff assistance and management to the General Manager. The position will include direct management of the operations department throughout the Everett Events Center which includes Angel Of The Winds Arena, Edward D. Hansen Conference and the Everett Community Ice Rink.
This role pays an annual salary of $100,000-$125,000 and is bonus eligible
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until February 20, 2026.
About the Venue
Located in the heart of downtown Everett, Washington, Angel Of The Winds Arena is the premier destination for sports, entertainment, and community events in the Pacific Northwest. Since opening its doors in 2003, the Arena has hosted millions of guests and a wide variety of events—from high-energy concerts and thrilling hockey games to family shows, trade expos, and community celebrations.
Angel Of The Winds Arena is home to the WHL’s Everett Silvertips and features a main Arena with seating for up to 10,000 guests, as well as the Edward D. Hansen Conference Center and the attached Everett Community Ice Rink. This flexible complex allows us to host everything from intimate gatherings and corporate meetings to large-scale spectacles and world-class sporting events.
Responsibilities
- Oversees overall daily operation and maintenance of the facility and systems. This includes workplace safety, event related equipment, ice surface, custodial services, sustainability, etc.
- Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
- Oversees the advancing and communicating of event information to the appropriate departments and staff
- Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, truss, curtains, hockey dasher boards and glass, chairs, signs, banquet functions, etc.
- Oversees ice surface install and removal and all day to day and game day ice maintenance and resurfacing
- Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
- Responsible for Health & Safety compliance
- Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, etc.)
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
- Establish and maintain effective working relationships with staff, facility stakeholders and facility users
- Direct and monitor the work of contractors, engineers and architects on building projects
- Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
- All other duties as assigned by the General Manager
Qualifications
- B.S. or B.A. degree from an accredited college/university.
- 5-7+ years’ experience in facility operations management.
- Must show demonstrated knowledge of physical plant management, ice maintenance in a major-junior hockey or higher level facility, and supervisory skills and experience in work crew supervision in facility operations.
- Ability to supervise the work of others
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
- Knowledge of budget preparation and control.
- Basic Knowledge of boilers, chillers, refrigeration and ice making
- Basic Knowledge of Fire Alarm / Fire Protection systems
- Knowledge of Event production and theatre technology
- Knowledge of OSHA requirements.
- Working knowledge of equipment safety, facility maintenance and housekeeping
- Ability to speak, read and write in English
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
- Excellent customer service skills
- Ability to work event nights, weekends and holidays as required.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
This role is pivotal in synchronizing all venue operations—from ice maintenance to event set-ups—ensuring seamless experiences. By managing teams and logistics efficiently, the AGM/Director ensures events run smoothly, which directly impacts attendee satisfaction and repeat bookings at this Everett venue.
Strong communication, decisive problem-solving, and team motivation are critical. Leaders must oversee diverse departments, including maintenance and safety, while fostering a cooperative environment to handle the dynamic event schedules typical of venues like Angel Of The Winds Arena.
Successful directors often advance to senior executive roles such as General Manager or Regional Operations Director. The extensive operational knowledge and leadership experience gained managing high-profile arenas can also open pathways into corporate hospitality or sports management sectors.
Dallas Convention Center’s emphasis on innovation and community engagement likely encourages the AGM to adopt customer-focused, inclusive strategies. This synergy promotes operational excellence while aligning venue services with broader organizational goals for elevated guest experiences.
Collaboration enables sharing of best practices, resources, and staffing expertise. For an AGM/Director of Operations, this means access to refined operational protocols and support networks, leading to smoother event transitions and budget management within Everett’s live event industry.
This position offers an annual salary between $100,000 and $125,000, complemented by bonus eligibility. Pay reflects the seniority and operational complexity of managing a premier venue in the Pacific Northwest, aligning competitively with regional facility management standards.
Yes, maintaining the ice surface for hockey games alongside diverse event setups requires precise coordination. Weather conditions in the Pacific Northwest also demand robust facility maintenance plans to ensure safety and optimal event experiences year-round.
Everett's growing event industry fuels steady demand for experienced operational managers, but competition remains strong due to limited specialized venues. Candidates with multi-disciplinary skills in facility management and event logistics tend to stand out locally.
Certifications in facility management, OSHA safety standards, and ice rink maintenance enhance a candidate’s profile. Given Washington’s regulatory environment, knowledge of environmental compliance and safety codes is also highly regarded.
Adaptability is crucial due to the venue’s diverse event types—from concerts to sports. The AGM must swiftly address last-minute changes, coordinate cross-department teams, and maintain service excellence, ensuring the arena operates efficiently under varying demands.