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Patient Service Specialist
Company : Select Medical
Location : Marshalltown, IA, 50158
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Patient Service Specialist
Altoona, IA
Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment. This employee will need to be able to manage all front desk operations including but not limited to phones, scheduling, insurance verifications, faxing/scanning, quality assurance, cleaning/sanitizing, assisting with laundry, and patient aide work as appropriate.
Location: 3770 8th St SW Suites G & I, Altoona, IA 50009
Position Type: Full Time
Schedule: between 6:45am and 5:00 pm
Compensation: Hourly Rate - $18.00 - $20.00/hour based on experience
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/Rx, vision and dental plan
- Invest in Your Future: Company-matching 401(k) retirement plans, as well as Life and Disability protection
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
Preferred Qualifications:
- Insurance Verification Experience
- Health Care Experience
Physical Requirements:
- Ability to communicate clearly and professionally with co-workers and patients
- Ability to multi-task phone, computer, and in-person interactions
- Ability to use computer scheduling software (with appropriate training)
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
- Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
Marshalltown, IA, has a steady demand for Patient Service Specialists, especially within outpatient clinical settings. Local healthcare facilities like Select Medical offer opportunities, but candidates with insurance verification skills and strong communication tend to stand out amid moderate competition.
While a high school diploma or GED is the minimum, certifications related to medical billing, insurance verification, or healthcare administration can significantly improve hiring prospects for Patient Service Specialists around Altoona, IA, enhancing credibility in patient support roles.
A Patient Service Specialist manages front desk patient interactions such as scheduling appointments, verifying insurance, collecting co-pays, and coordinating with therapists and insurers. These tasks ensure smooth clinical operations and a positive patient experience.
Success in this role hinges on multitasking abilities, clear communication, proficiency with scheduling software, and knowledge of insurance processes. Physical stamina for standing and lifting moderate weights also supports daily duties in a fast-paced healthcare setting.
Starting in patient services can lead to roles such as Patient Services Manager, Healthcare Coordinator, or Clinical Care Specialist. Gaining experience in insurance authorizations and expanding healthcare knowledge often opens doors to supervisory or administrative positions.
At Select Medical, Patient Service Specialists bridge patient care and operational tasks, facilitating appointment scheduling, insurance coordination, and patient communication. This integration supports seamless therapy experiences and reflects the company’s commitment to compassionate healthcare.
Select Medical provides competitive hourly wages ($18-$20), comprehensive medical, dental, and vision plans, plus generous PTO for work-life balance. Their 401(k) matching and disability coverage further enhance the total compensation package.
Hourly wages for Patient Service Specialists in Marshalltown, IA typically range between $18 and $20, depending on experience. This pay scale aligns with regional healthcare support roles and reflects the role’s required multitasking and insurance verification skills.
Employers in Marshalltown, including Select Medical, emphasize healthy work-life balance through flexible scheduling options and generous PTO. These measures help Patient Service Specialists manage the demands of a fast-paced patient-facing environment.
Select Medical’s Patient Service Specialists handle a broad scope of tasks from insurance verification to patient aide duties, reflecting a blend of administrative and clinical support. The company’s extensive network also facilitates internal mobility across 1900 centers nationwide.