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Customer Service Specialist
Company : Ferrellgas
Location : Johnston, IA, 50131
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Ferrellgas fosters a team-oriented culture in Johnston, IA, valuing contributions and encouraging continuous learning. Customer Service Specialists benefit from supportive management and opportunities to develop skills, enabling career advancement in a collaborative setting that prioritizes employee growth and satisfaction.
Managing propane delivery inquiries in Johnston requires quick problem-solving and effective communication to address scheduling or emergency requests. Specialists must balance safety concerns with customer satisfaction, often navigating regional weather impacts or delivery logistics specific to Iowa’s rural and suburban areas.
While both roles focus on client interactions, a Customer Service Specialist often handles proactive order scheduling and account maintenance, including payment processing and conflict de-escalation. Customer Support Specialists might emphasize technical troubleshooting or product-specific assistance, making the former more operations and relationship-driven.
Strong communication abilities, negotiation expertise, and proficiency with Microsoft Office tools are critical. Additionally, organizational skills and experience in data entry help manage customer accounts efficiently, aligning with local employers’ preference for versatile candidates capable of multitasking in dynamic customer service environments.
Certifications like Certified Customer Service Professional (CCSP) or training in CRM software can boost job prospects. Local community colleges and workforce centers in Johnston offer relevant workshops, helping specialists stay competitive by sharpening negotiation and conflict resolution skills tailored to regional market needs.
At Ferrellgas, the role emphasizes a genuine team culture and employee value, coupled with comprehensive benefits like an employee stock ownership plan and tuition reimbursement. This contrasts with competitors by promoting long-term development and a supportive atmosphere, enhancing job satisfaction and retention.
The role involves proactive engagement through multiple channels—phone, chat, social media—aimed at sustaining strong client bonds. Specialists are encouraged to anticipate customer needs and resolve issues efficiently, reflecting Ferrellgas’s commitment to superior service and personalized customer experiences.
Customer Service Specialists in Johnston, IA usually earn between $35,000 and $45,000 annually, slightly below urban centers but competitive given the local cost of living. Salary levels reflect experience and company benefits, making roles at firms like Ferrellgas attractive within the Midwest market.
Johnston’s growing energy and retail sectors have increased demand for customer-focused roles, but competition remains moderate. Candidates with solid communication skills and experience in customer account management tend to stand out, especially when applying to companies offering robust employee benefits.
Prioritizing clear communication across inbound and outbound channels, maintaining accurate account details, and using de-escalation techniques to resolve issues promptly are key. Scheduling deliveries and managing payment processes also play significant roles in ensuring customer satisfaction and operational efficiency.