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Food Runner
Company : Roche Bros.
Location : Plymouth, MA, 02360
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Food Runner positions in Plymouth often require handling frequent customer interactions in a fast-paced grocery environment like Roche Bros. Compared to larger metro areas, the workload balances steady flow with community familiarity, making it less hectic than in bigger cities like Chicago or Los Angeles, yet maintaining consistent activity.
Plymouth's grocery sector, including Roche Bros., shows moderate demand for Food Runners, especially part-time. This means applicants often face reasonable competition but also opportunities for steady shifts. Local businesses prioritize reliable team players, so demonstrating strong customer service skills can improve chances significantly.
Food Runners in grocery environments develop strong multitasking abilities, handling order accuracy, bagging efficiently, and customer communication. Unlike restaurant roles, they also engage in price verification and shrink control, requiring attention to detail and proactive problem-solving to ensure smooth checkout experiences.
Starting as a Food Runner offers a foundation in customer service and operational processes. Over time, individuals can advance to supervisory roles like Head Cashier or Service Clerk, gaining leadership responsibilities and deeper involvement in inventory management and team coordination within stores such as Roche Bros.
Working at Roche Bros. means navigating a clean, indoor setting with frequent physical activity like lifting up to 50 lbs and walking on tile floors. Employees must handle equipment such as scanners and registers while maintaining safety standards amidst occasional exposure to cleaning chemicals and busy customer areas.
Roche Bros. emphasizes a family-like atmosphere, so Food Runners are expected to embody friendliness and teamwork beyond standard duties. Training includes customer engagement, shrink control, and assisting with training new hires, creating a more community-driven role compared to typical grocery chains.
Food Runners at Roche Bros. in Plymouth can anticipate wages between $15.00 and $17.90 per hour, reflecting Massachusetts pay transparency laws. This range factors in experience, qualifications, and internal equity, positioning the role competitively within the local food retail job market.
The company actively manages risk by enforcing cleanliness, proper food handling, and safety protocols. Food Runners engage with mechanical tools cautiously and report hazards promptly, ensuring smooth operations without compromising worker well-being in the Plymouth store environment.
While no formal certifications are mandatory, completing Roche Bros.’ e-learning and departmental training programs significantly enhances a Food Runner’s effectiveness and advancement potential. Familiarity with company policies and customer service excellence is highly valued locally.
Offering flexible scheduling aligned with store needs, the Food Runner position suits part-time candidates seeking community-focused work. The role combines physical activity with customer interaction, ideal for those wanting dynamic shifts within a supportive team atmosphere in Plymouth.