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Integrated Care Coordinator (ICC)
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 9 January 2026
Overview
About Essen Health Care
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and underserved residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 25-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system.
Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 40 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! With over 1,100 employees and 600+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. Join our team today!
Job Summary
Position Title: Integrated Care Coordinator
Position Summary: The Integrated Care Coordinator serves as a vital link between patients and healthcare services, ensuring seamless coordination across our multispecialty network. This role focuses on breaking down barriers to care for underserved populations in the Bronx, coordinating between primary care, specialty services, behavioral health, and community resources to deliver comprehensive, patient-centered care.
This position is ideal for individuals looking to make a meaningful impact in the healthcare field while working in a supportive team environment. You'll be part of an organization that has demonstrated over 25 years of commitment to innovating healthcare delivery for underserved communities, with opportunities to grow alongside our rapidly expanding multispecialty medical group.
Responsibilities
Key Responsibilities
- Develop and maintain comprehensive care plans addressing medical, behavioral, and social determinants of health
- Coordinate services across Essen's integrated clinical divisions including urgent care, primary care, and specialty services
- Facilitate smooth transitions between care settings including telehealth, in-person visits, and home care through Essen House Calls
- Utilize Remote Patient Monitoring tools to track patient progress and proactively address health concerns
- Monitor patient adherence to care plans and adjust interventions based on outcomes
Patient Engagement & Outreach
- Conduct initial assessments to identify patient needs, preferences, and barriers to care
- Perform community outreach to engage underserved populations in the Bronx
- Educate patients and families about health conditions, treatment options, and self-management strategies in both English and Spanish
- Support patients in navigating community resources and social services throughout New York City
- Advocate for patients within the healthcare system to ensure access to appropriate service
Qualifications
Experience / Education
- Associates Degree required (Bachelors preferred)
- 1-2 years of direct patient care experience
- Experience in Care Coordination or Case Management
- Experience with Remote Patient Monitoring
- Familiarity with Electronic Health Records (EHR)
- Previous experience in outreach, community engagement, social services, or related field
Skills & Competencies
- Bilingual: Fluent in Spanish and English (Highly preferred)
- Excellent communication and public speaking skills
- Ability to work independently and travel within the Bronx
- Knowledge of community resources and services in New York City
- Strong organizational and time management skills
- Cultural sensitivity and ability to work with diverse, underserved populations
- Proficiency in motivational interviewing and health coaching techniques
Compensation & Benefits
- Pay: $20.00 - $25.00 per hour
- Job Type: Full-time
Equal Opportunity Employer
- Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Frequently asked questions
Being fluent in both Spanish and English significantly enhances communication with Bronx's diverse patient base. It allows Integrated Care Coordinators to bridge language gaps, improving patient engagement and care adherence within underserved communities, making bilingual skills highly valued in this role.
ICCs in Bronx focus intensively on addressing social determinants alongside medical needs, coordinating complex multispecialty networks including telehealth and home visits. They tailor care plans for vulnerable populations, which requires cultural sensitivity and community outreach unique to NYC’s urban healthcare challenges.
Many ICCs progress into managerial roles like Care Coordinator Manager or Clinical Services Coordinator. Gaining expertise in case management, community engagement, and leadership within multispecialty groups opens doors to supervisory positions or specialized care coordination fields.
Essen’s approach demands ICCs juggle coordination across urgent care, specialty clinics, behavioral health, and home care. This means frequent communication with diverse teams, leveraging remote monitoring, and adapting care plans dynamically to ensure seamless patient experiences across settings.
Addressing barriers like transportation, socioeconomic constraints, and cultural differences is paramount. ICCs must combine clinical knowledge with social resource navigation, advocating effectively to overcome systemic hurdles and improve healthcare accessibility for Bronx’s vulnerable residents.
Compensation typically ranges from $20 to $25 per hour, reflecting the role’s responsibility managing complex care across multispecialty services and community outreach efforts. This aligns with local market rates for care coordination positions in urban healthcare settings.
Bronx’s growing healthcare infrastructure and emphasis on integrated care increase demand for skilled ICCs. However, candidates with bilingual skills and experience in community health stand out, making the market moderately competitive but favorable for well-qualified professionals.
Familiarity with electronic health records (EHR) and remote patient monitoring technologies is crucial. These tools enable ICCs to track health outcomes, coordinate multidisciplinary care, and ensure timely interventions, enhancing patient-centered care within Essen’s integrated network.
Essen’s ICC role uniquely blends clinical coordination with social service navigation across an extensive multispecialty and telehealth platform. This holistic model requires not just scheduling but proactive patient advocacy, community outreach, and bilingual communication tailored to Bronx’s diverse demographics.
While an associate degree is required, candidates with a bachelor's or relevant certifications in care coordination or case management have an advantage. Local knowledge of NYC community resources and proficiency in both English and Spanish further enhance employability.