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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Houston, TX, 77090
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Position: Patient Service Specialist
Location: Houston, TX (Red Oak)
Type of Employment: PRN/Per Diem
Schedule: 2 days a week (8am to 5pm)
Compensation: Starting at $15/hour (Pending experience)
When patients enter our outpatient physical therapy center in Houston, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
We offer benefits which support the financial, work/life and emotional well-being of you and your family members. PRN / Part-time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time and PRN employees.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma/GED required
- 1 Year of Medical Office Experience
- Insurance Verification Experience
Preferred Qualifications:
- Bilingual
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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Frequently asked questions
Houston's healthcare sector is rapidly expanding, increasing demand for medical front office specialists. Candidates with bilingual skills and insurance verification experience often have an edge due to the city's diverse patient population and complex insurance landscape.
While not always mandatory, certifications in medical billing, coding, or insurance verification can boost your profile locally. Houston employers appreciate candidates familiar with Texas Medicaid and private insurance systems, enhancing efficiency in patient service roles.
Expect to handle patient registration, appointment scheduling, insurance verification, and co-pay collection. Balancing administrative duties with patient interaction is crucial, ensuring each visitor at the front desk receives clear guidance and support during their visit.
Starting as a patient service specialist can open doors to advanced administrative roles, such as medical office manager or clinical services coordinator. Gaining experience in insurance processes and patient communication often leads to leadership opportunities within healthcare facilities.
Strong communication skills, proficiency in medical scheduling software, and insurance authorization knowledge are essential. Being empathetic and organized helps manage patient flow effectively, especially in fast-paced outpatient therapy environments.
Select Medical offers access to over 1900 facilities nationwide, promoting internal mobility. They provide benefits including a 401k plan and employee assistance programs, encouraging both career development and personal well-being for part-time and PRN staff.
Select Medical emphasizes exceptional patient experience right from the front desk, with specialists playing a dual role in clinical and business communications. Their collaborative approach involves coordination with attorneys, insurers, and internal teams, requiring adaptable communication skills.
Starting compensation is $15 per hour, subject to experience. Houston's market rates for similar roles typically range from $14 to $18 hourly, factoring in bilingual abilities and prior medical office experience.
Part-time schedules like two days per week are increasingly popular in Houston to accommodate work-life balance. Such roles often attract professionals seeking flexible hours while gaining valuable experience in patient care and administrative tasks.