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Concessions Manager | Full-Time | Hippodrome
Company : Dallas Convention Center
Location : Baltimore, MD, 21201
Job Type : Full Time
Date Posted : 31 December 2025
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Concessions Manager is responsible for overseeing all food and beverage operations at the Hippodrome Theatre, ensuring a seamless, high-quality guest experience while meeting financial and operational goals. This role leads all aspects of concessions, bar service, and event-related hospitality, focusing on staff management, inventory control, guest satisfaction, and compliance with Spectrum Catering and Concessions standards.
This role pays an annual salary of $60,000-$70,000 and is bonus eligible
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until December 31, 2025.
Responsibilities
Operations & Leadership
- Oversee daily concessions and bar operations, ensuring efficiency, cleanliness, and compliance with health and safety standards.
- Lead, train, and motivate a team of supervisors, bartenders, and concession staff to deliver exceptional service.
- Work closely with event managers and venue partners to plan and execute successful events.
- Ensure consistency in product quality, portion control, and presentation.
Financial Performance
- Develop and manage budgets, sales goals, and cost controls.
- Oversee cash handling procedures, point-of-sale operations, and accurate financial reporting.
- Monitor inventory levels, conduct regular counts, and manage purchasing to minimize waste and loss.
- Analyze sales reports to identify trends and opportunities for growth.
Guest Experience
- Maintain Spectrum’s high standards of customer service and hospitality.
- Handle guest feedback professionally and efficiently, ensuring prompt resolution of issues.
- Support venue partnerships and community engagement initiatives that enhance the guest experience.
Compliance & Safety
- Ensure all operations comply with local and state food safety and alcohol regulations.
- Maintain accurate and up-to-date records related to licensing, training, and compliance.
- Foster a safe work environment and adhere to company safety protocols.
Qualifications
- 3-5+ years of progressive experience in concessions, hospitality, or large-scale food & beverage operations.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Proven experience in budgeting, financial reporting, and cost control.
- Excellent communication, organizational, and problem-solving abilities.
- ServSafe and TABC (or equivalent alcohol certification) required.
- Ability to work nights, weekends, and holidays as dictated by event schedules.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Handling concessions at Hippodrome requires blending high-volume event hospitality with strict operational standards. Unlike some venues, this role emphasizes seamless coordination with Spectrum Catering and maintaining premium guest experiences in a historic Baltimore theater setting.
Strong team motivation, adept problem-solving, and clear communication are key. Managing diverse staff during high-attendance events demands quick decision-making and maintaining operational flow while upholding quality and safety protocols.
Locally, ServSafe and TABC certifications are highly valued due to Maryland’s alcohol and food safety regulations. Holding these credentials demonstrates compliance knowledge and readiness to manage licensed concessions efficiently.
Baltimore's event and hospitality sectors are rebounding, increasing demand for skilled concessions managers. Venues like the Hippodrome and Dallas Convention Center are expanding staff to meet rising event frequencies and guest expectations.
Managers oversee budgets, control costs, and optimize sales to boost profitability. Key targets include minimizing waste, accurate cash handling, and leveraging sales data to enhance concession offerings during events.
Dallas Convention Center provides comprehensive training, access to industry-standard POS systems, and collaborative event planning resources. This support empowers managers to lead teams effectively and maintain high customer service standards.
Annual pay typically ranges from $60,000 to $70,000, with bonus opportunities tied to performance metrics like sales targets and guest satisfaction. This package reflects Baltimore’s competitive event management market.
Yes, given the live event timings, managing concessions often requires working evenings, weekends, and holidays to ensure smooth operations during peak attendance periods.
Balancing precise inventory counts with fluctuating event attendance, while motivating a diverse team under pressure, are common hurdles. Effective coordination ensures product quality and compliance with health regulations.
Spectrum Catering sets rigorous service and safety benchmarks. Familiarity ensures managers uphold consistent guest experiences and align with the company’s operational protocols, crucial for venue reputation and compliance.