Risevoic
Patient Service Representative
Company : Catholic Health Initiatives
Location : Durango, CO, 81301-8296
Job Type : Full Time
Salary : 18-26.6 HOUR
Date Posted : 5 January 2026
Job Summary and Responsibilities
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
Join our Patient Service Representative team. As a Patient Service Representative you will:
- Provide clerical/office support within a physician clinic, including, reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
- Support through communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
- Demonstrate personal accountability for relationship- based care, organizational mission, and core values.
Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel , etc.
- High School Diploma or GED required
Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally
Where You'll WorkAt CommonSpirit Mountain Region, we believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.
Mercy Hospital is an 82 bed, acute care hospital located in the scenic southwestern Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized for excellence in orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received ten consecutive ‘A’ grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote wellbeing and healing of body, mind, and spirit.
Among the many specialty services available at Mercy are emergency care (Level III trauma designation), surgical care, cardiac care (including interventional), Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, hospice care more. Durango offers an exceptional quality of life with small town charm, excellent schools, and year-round, world-class outdoor recreation opportunities including snow sports, river sports, hiking, biking, camping and more.
Longmont, CO
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Frequently asked questions
Durango's healthcare sector maintains steady demand for Patient Service Representatives due to its regional hospital excellence. Local competition remains moderate, driven by healthcare growth and patient access needs, especially at facilities like Mercy Hospital. Employers prioritize candidates with strong clerical and communication skills to support patient-centered care.
While a high school diploma or GED suffices, certifications in medical office administration or healthcare customer service boost employability in Durango. Familiarity with Microsoft Office and healthcare systems enhances a candidate’s profile, especially in hospitals like Mercy recognized for quality and patient safety.
Success hinges on mastery of multitasking clerical duties, proficient use of software like Excel and email, and exceptional interpersonal communication. Being accountable for relationship-based care and understanding patient needs are vital traits for this role, supporting seamless interactions between healthcare teams and patients.
Daily tasks include managing reception duties, handling telephone inquiries, processing medical records, and coordinating referrals. This role requires balancing administrative precision with empathetic communication to meet the emotional and physical needs of patients in a fast-paced clinical environment.
Entry-level Patient Service Representatives often advance towards specialized healthcare administration roles or patient relations management. Gaining experience in clinical customer service and expanding technical competencies can lead to opportunities in medical billing, coding, or leadership within healthcare support services.
Catholic Health Initiatives fosters a mission-driven atmosphere emphasizing humankindness and holistic care. This environment supports collaborative teamwork and leadership invested in employee growth, encouraging representatives to integrate compassion with their clerical responsibilities.
Mercy Hospital’s accolades for patient safety and quality elevate expectations for service representatives to uphold high standards in patient interactions. Representatives contribute to maintaining the hospital’s five-star rating by ensuring smooth administrative support and fostering trust with patients and families.
Salaries for Patient Service Representatives in Durango typically range from $32,000 to $40,000 annually, depending on experience and specific healthcare facilities. Factors such as local demand, hospital reputation, and skill level influence compensation within this healthcare support role.
Yes, several healthcare providers in Durango, including Catholic Health Initiatives, offer part-time Patient Service Representative positions. These roles accommodate flexible availability while providing essential clerical and patient communication support in clinical settings.