AOT Care Coordinator Supervisor

Overview

Overview

Essen Health Care is a growing community healthcare network that provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams create and sustain relationships with community organizations and agencies and health plans.

Essen health is committed to delivering quality care coordination for all patients. Through that end, Essen Health, recently received designation as ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Furthermore, Essen has won several awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize its technology innovations.

Job Summary

Position Description

The Care Coordinator Supervisor is responsible for the team’s work performance, which includes but is not limited to addressing service gaps, monitoring service delivery as prescribed in the CMA manual and OMH standards and providing feedback and guidance to staff concerning members immediate health and social needs. Under the supervision of the General Manager, the incumbent will perform quality reviews of randomly selected records and share results with the staff resulting in best practice. The Care Coordinator Supervisor is administratively responsible for ensuring program compliance based on lead health home and HH+/AOT standards, ensuring timely submission of AOT reports and program documents (assessments, reassessments, service plans, encounter notes, visit requirements), completing audit reviews on all cores, encounters, assessments, reassessments, and billing, and maintaining a feedback loop on all QI efforts; performing individual and weekly clinical supervision to the care coordinators; assist care coordinators with all crisis response. During crisis response, co-leadings in person visit the members’ residence to properly assess and evaluate environmental conditions.

Reports to: General Manager/Associate Director

Responsibilities

Responsibilities

· Provides administrative and clinical individual and group supervision to care coordination staff according to CMA’s standards and expectations. Documents all supervisory sessions in the appropriate supervision format.

· Oversee care coordination productivity, including service delivery, completion of comprehensive assessments, service plans and program graduation and discharge planning.

· Supervises the daily activities of the AOT Care Coordination team. Utilizes all electronic databases as required by the lead health homes and AOT portal systems to document staff’s intervention with the members.

· Initiates ongoing utilization meetings with Care Coordinators to review audited charts, assessments, service plans, reassessments, core services, billing and timeliness of documentations; identifies best practice to improve quality service delivery for all members. Randomly selects members charts to review quality and to ensure that all members’ charts and documentation comply with City, State and Federal guidelines.

· Performs and assists the care team on members’ crisis responses and ensures that safety plans are updated to reflect member’s needs.

· In coordination with the QI team, identifies training needs for the staff to increase staff competency.

· Assist Care Coordinators with the IDT meeting and case conference and documents and follow up on all incident reporting to ensure compliance.

· Consults with the care coordination team to guide and inform ongoing program improvement/needs.

· Participate in implementation and planning meetings to track the timely completion of targeted deliverables, program growth and strategic planning.

· Maintain up-to-date knowledge of Health Home program regulations and any changes that occur in order to modify policies and procedures on an ongoing basis and ensure compliance with rules and regulations.

· Completes and uploads weekly and monthly reports to the electronic portal systems.

Qualifications

Qualifications:

· Master’s degree in Mental Health Counseling, Social Work, Creative Art Therapy, Vocational Rehab Counseling or Nursing, with a current license to practice the appropriate discipline in NYS.

· LMHC/LMSW/LCSW required.

· A minimum of two years' experience working in a care management agency or behavioral health clinic environment with AOT specific population.

· Strong knowledge and specialty in working with homeless or formerly homeless populations with co-occurring disorders, including HIV, chemical dependency, severe mental health disorders, and other chronic conditions.

· Strong knowledge of collaborative care model, social, behavioral health, substance use, harm reduction and person in recovery services in New York City.

· Collaborate and work well with others to promote the interdisciplinary approach.

· Excellent written and oral communication skills; proficient in Spanish or other languages

· Familiarity in electronic health records (e.g., FCM, eCW), Medicaid billings and other regulatory agency web portal systems (Maven, CARES, CAIRS, MAPP, MAS, PSYCKES)

· Demonstrates the level of computer literacy to operate common software, include office suite, excel, PowerPoint and Microsoft word

Equal Opportunity Employer

Essen Healthcare is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.