Patient Service Specialist - Medical Front Office
Company : Select Medical
Location : Dallas, TX, 75246
Job Type : Full Time / Part Time
Date Posted : 30 December 2025
Overview
Baylor Scott & White Institute for Rehabilitation
Dallas, TX
Patient Service Specialist (PSS)
Hours: vary between Monday - Friday 7am - 7pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
This is an entry-level position.
Starting salary: $18 - $25 per hour based off experience
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- Health, Dental, and Vision insurance; Life insurance; Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects towards patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
Qualifications
- HS diploma or GED is required
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
#BSWIR-Outpatient
Additional Data
Equal Opportunity Employer including Disabled/Veterans
#BSWIR-Outpatient
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Frequently asked questions
Dallas sees a steady demand for Patient Service Specialists due to its expanding healthcare sector. Candidates with insurance verification and medical front office skills tend to stand out. The region's growing patient volume makes this role crucial, creating solid opportunities for entry-level applicants in Dallas medical facilities.
While not always mandatory, certifications like Certified Patient Service Specialist or training in medical office administration enhance employability in Dallas. Local employers often value credentials that demonstrate knowledge of insurance processes and electronic medical records, giving applicants a competitive edge.
Attention to detail, excellent communication, and proficiency with electronic medical records are vital. Skills in insurance verification, scheduling, and patient interaction ensure smooth front office operations, especially in fast-paced clinical settings where accuracy and empathy shape patient experiences.
Starting as a Patient Service Specialist opens doors to roles like medical office manager, billing coordinator, or healthcare administration. Gaining experience in patient scheduling, insurance processes, and front desk operations can lead to advanced positions within medical clinics or hospital administration.
Select Medical emphasizes flexible scheduling within a full-time framework, offering benefits like paid time off and health coverage to support employee well-being. Their approach encourages a healthy balance between career responsibilities and personal life, which is particularly important in demanding medical front office jobs.
Select Medical integrates a structured PSS ladder program allowing career advancement and provides comprehensive benefits including 401(k) matching. Their focus on employee development and a supportive work culture distinguishes the experience from other Dallas healthcare employers.
The compensation typically ranges between $18 and $25 per hour, reflecting the candidate’s experience and internal equity considerations. This wage aligns competitively with Dallas medical front office roles, factoring in benefits and career growth possibilities.
Managing patient appointments and ensuring insurance coverage require multitasking and accuracy, which are central to daily workflows. These responsibilities directly affect treatment adherence and billing efficiency, making them key for maintaining smooth front office operations.
Traveling between sites demands adaptability to different team dynamics and patient populations. Specialists must quickly familiarize themselves with varying office protocols while maintaining consistent service quality and managing administrative duties efficiently.