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Service Team Member
Company : Roche Bros.
Location : Framingham, MA, 01701
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
At Roche Bros., Service Team Members engage customers warmly at checkout lanes, ensuring transactions are efficient and friendly. Their role focuses on fostering a family-like atmosphere, which enhances customer loyalty and reflects the company’s commitment to quality service in Framingham’s local market.
Yes, the role requires frequent standing, lifting up to 50 lbs, and occasionally pushing carts up to 250 lbs. Working inside on tile or concrete floors means being alert to safety hazards, which is crucial in maintaining a smooth workflow at Roche Bros. stores in Framingham.
Strong interpersonal skills, reliability, and a passion for customer service are vital. Additionally, accuracy in pricing, efficient transaction handling, and teamwork ensure smooth operations. These traits help Service Team Members excel in fast-paced environments like Roche Bros., meeting both customer and store needs.
Roche Bros. emphasizes continuous training and offers opportunities to take on roles such as head cashier or service clerk. This approach encourages skill growth and internal promotion, making it a promising place for Service Team Members aiming to build a long-term career in retail service.
Framingham offers steady demand for customer service roles due to its vibrant retail scene, but competition is moderate compared to larger cities like Boston. Candidates with strong customer service skills and flexibility tend to stand out in local job searches for positions like Service Team Member.
Handling peak customer flow efficiently, maintaining accuracy during fast transactions, and managing perishables are daily hurdles. Additionally, staying vigilant against shrinkage and collaborating with team members to resolve issues ensures a seamless experience for both customers and staff.
The position offers between $15.00 and $17.90 per hour, reflecting Massachusetts' pay transparency standards. This range is competitive locally and aligns with similar service team roles in grocery retail throughout the Framingham region, balancing entry-level accessibility with fair compensation.
While no formal certifications are mandatory, candidates must complete company e-learnings and department training programs. These ensure familiarity with cash handling, customer service standards, and safety protocols, equipping Service Team Members to perform confidently in Framingham stores.
Roche Bros. emphasizes a family-like atmosphere and high-quality customer interactions. Unlike some competitors, the role includes active involvement in loss prevention and varied responsibilities like assisting new hires, creating a more dynamic and team-focused environment.
Employees often highlight Roche Bros.’ supportive team culture and commitment to integrity. The role offers hands-on experiences beyond cashier duties, including shrink control and customer relations, fostering a sense of ownership and community at the Framingham location.