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Float Medical Office Representative
Company : Catholic Health Initiatives
Location : Lexington, KY, 40504
Job Type : Full Time
Salary : 17.24-24.35 HOUR
Date Posted : 1 January 2026
Job Summary and Responsibilities
Our Medical Office Rep are part of our healthcare team who schedules appointments for patients, medical procedures, tests and studies ordered by the physician.
We want you to be confident in your choice to join our CHI Saint Joseph Health Team as an Appointment Scheduler. It’s important that you enjoy working with all patient populations and understanding your role's administrative accountabilities.
Expectations:
- Responsible for answering phone calls and scheduling patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate with patients regarding appointments and instructions for procedures and tests
- Collect insurance information and patient personal data.
- May collect fees such as co-pays / co-insurance.
- Perform other duties as assigned.
Education / Accreditation / Licensure (required & preferred):
- High school diploma or equivalent required.
Experience (required and preferred):
- 2 years related experience in a healthcare environment requir
Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).
CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.
Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.
Central City, KY
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Frequently asked questions
A Float Medical Office Representative in Lexington coordinates appointments across multiple departments, ensuring smooth patient flow despite variable schedules. They adapt to local healthcare demands, balancing patient care with administrative tasks, which is crucial in a busy medical network like Catholic Health Initiatives.
Unlike typical clerks, Float Medical Office Representatives handle dynamic scheduling across various units, requiring flexibility and in-depth insurance knowledge. Their role includes patient pre-certification and direct communication, making them vital for seamless healthcare delivery and patient satisfaction.
Gaining expertise in patient scheduling, insurance verification, and multi-department coordination positions candidates for growth into roles like patient access manager or healthcare administrator, especially within expansive systems like Catholic Health Initiatives where operational excellence is rewarded.
Working at Catholic Health Initiatives involves navigating a large, faith-based system with unique patient populations and ethical guidelines. Representatives often engage with diverse communities, requiring cultural sensitivity and adherence to the organization’s mission of compassionate care.
Catholic Health Initiatives offers a supportive environment that values teamwork and service to all patients. The system's recognition as a top workplace in Kentucky reflects its commitment to employee development and a strong community focus, enhancing job satisfaction for representatives.
Lexington's growing healthcare sector increases demand for skilled scheduling professionals, but competition remains moderate. Candidates with healthcare experience, insurance processing skills, and local knowledge tend to stand out in the Catholic Health Initiatives recruitment process.
Float Medical Office Representatives in Lexington typically earn between $16 and $22 per hour, reflecting regional cost of living and healthcare sector standards. Compensation at Catholic Health Initiatives may include benefits that enhance the overall employment package.
Certifications like Certified Medical Administrative Assistant (CMAA) or familiarity with electronic health record (EHR) systems are valued locally. Such credentials demonstrate proficiency and can differentiate candidates in Lexington's competitive healthcare job market.
The 'float' role demands adaptability, as representatives shift between departments or locations within Catholic Health Initiatives. This requires quick learning, multi-tasking, and strong interpersonal skills to effectively manage varying patient appointment needs.
Yes, representatives are encouraged to embody the organization’s compassionate mission, focusing on empathetic communication tailored to diverse patient backgrounds. This approach enhances trust and care quality unique to Catholic Health Initiatives’ community-centered philosophy.