Risevoic
Program Manager
Company : Adoration Home Health & Hospice
Location : South Bend, IN, 46601
Job Type : Full Time
Date Posted : 29 December 2025
Our Company
ResCare Community Living
Overview
The Program Manager is responsible for overseeing the daily operations and service delivery of residential and community programs supporting individuals with developmental disabilities. This role ensures consistent regulatory compliance, promotes a positive organizational culture, and upholds the agency’s mission and values. Working closely with the Executive Director and leadership team, the Program Manager leads staff, coordinates individualized supports, ensures quality outcomes, manages risk, and supports strategic initiatives, census development, and operational growth.
Responsibilities
- Oversee daily operations of sponsored residential services within the assigned region, ensuring high-quality, person-centered care.
- Supervise and support regional program staff, including hiring, onboarding, training, evaluations, coaching, and professional development.
- Routinely monitor service delivery through on-site observations, documentation audits, and staff performance reviews to ensure program integrity and compliance.
- Ensure adherence to safety, health, licensing, and regulatory standards in all program environments.
- Act as a liaison among individuals served, families, guardians, community partners, and internal departments to coordinate care and service delivery.
- Identify and report incidents and potential risk situations promptly, ensuring timely and accurate documentation in compliance with regulatory requirements.
- Collaborate with leadership to develop and implement budgets, monitor census forecasts, meet financial targets, and manage claims authorization.
- Provide on-call support and respond to crises within the region to ensure continuity and quality of services.
- Implement and track corrective action plans and compliance measures across regional teams to resolve service gaps and improve outcomes.
- Represent the agency in professional meetings and community forums, promoting growth, public relations, and new business development.
- Participate in data-driven leadership and growth planning meetings to develop strategies that support recruitment, staff retention, census, and service expansion.
- Coordinate with other Program Managers to implement agency policy and revise protocols across residential service lines.
- Assist in developing and maintaining timely, transparent communication across program and leadership teams.
- Collaborate with the Executive Director and leadership team to support strategic goals, mitigate operational risks, and enhance service delivery.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in human services, social work, psychology, or a related field required.
- A minimum of two (2) years of professional experience supporting individuals with intellectual and/or developmental disabilities (IDD), or in a related human services discipline.
- Preferred: Experience in a supervisory, leadership, or program management role within the human services or disability services field.
- Valid driver’s license
- Ability to communicate verbally and in writing.
- Must have good organizational skills and attention to detail, proven supervisory skills, and be capable of working flexible hours
- Must be able to travel between service sites, staying overnight as necessary.
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range
USD $65,000.00 / YearRelated Jobs
Indianapolis, IN
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Frequently asked questions
Strong communication, empathy, and decisive problem-solving are crucial for managing programs supporting individuals with developmental disabilities. A skilled Program Manager excels at coordinating teams, ensuring compliance, and fostering a positive workplace culture, blending operational oversight with compassionate leadership.
In South Bend, Program Managers must stay current with state-specific health and safety regulations while tailoring community programs to individual needs. This balance ensures both legal adherence and high-quality, person-centered care, which is vital for agencies like Adoration Home Health & Hospice.
Many assume the role is only administrative, but it deeply involves direct staff support, crisis response, and strategic growth planning. Program Managers actively engage with families and community partners to ensure holistic, compliant service delivery beyond paperwork.
This role specifically focuses on residential and community programs for developmental disabilities, combining operational leadership with advocacy. Unlike typical healthcare roles, it demands a blend of regulatory vigilance, staff mentorship, and hands-on crisis management within a mission-driven environment.
South Bend shows moderate demand for experienced Program Managers in human services, with competition favoring candidates who demonstrate both leadership and specialized knowledge in developmental disabilities. This dynamic encourages applicants to highlight supervisory experience and regional compliance expertise.
The annual salary typically centers around $65,000, reflecting regional cost of living and the specialized nature of managing developmental disability programs. Compensation may vary with experience, certifications, and leadership responsibilities within organizations like Adoration Home Health & Hospice.
Advancing from Program Manager often involves moving into senior leadership roles, such as Director of Program Operations or Regional Manager. Gaining experience in compliance, staff development, and strategic planning opens pathways to influence broader organizational growth and policy formulation.
They seek candidates with a bachelor’s in human services or related fields, plus at least two years working with intellectual or developmental disabilities. Proven supervisory skills and the ability to manage multi-site operations with flexibility and travel readiness are highly valued.
The position acts as a bridge between individuals served, families, and local partners, coordinating care plans and ensuring seamless service delivery. This community-centric approach strengthens support networks and promotes the agency’s mission within South Bend’s diverse ecosystem.
Traveling between locations, maintaining consistent compliance across varied environments, and responding promptly to crises require strong organization and adaptability. Balancing these demands while nurturing staff development and resident satisfaction defines the complexity of this role.