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Guest Service Attendant
Company : Roche Bros.
Location : Chelsea, MA, 02150
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Working as a Guest Service Attendant at Roche Bros. involves frequent standing, lifting up to 50 lbs, and walking on hard floors. The role occasionally requires stooping and carrying items up to 50 lbs, making physical stamina and mobility important for daily success in Chelsea’s busy retail environment.
While Roche Bros. focuses on in-house e-learning and department training, Chelsea employers value customer service experience and a strong work ethic. Certifications in food handling or customer relations can enhance your profile but are not mandatory, emphasizing practical skills and reliability in this regional market.
Guest Service Attendants often advance by developing leadership skills and mastering POS systems, potentially moving into supervisory roles like Head Cashier or Customer Service Manager. Experience in teamwork and handling customer inquiries builds a solid foundation for long-term career growth in service-oriented businesses.
Highlighting communication skills, patience, and teamwork is essential. Emphasizing your ability to handle transactions accurately, resolve customer issues promptly, and maintain a friendly atmosphere will resonate well with employers like Roche Bros. who prioritize service excellence.
Scheduling is designed to meet store needs, but Roche Bros. often accommodates availability to balance business demands with employee preferences. Flexibility may vary by location, so discussing your scheduling needs during the hiring process can improve work-life balance.
The pay range for this position at Roche Bros. is estimated between $15.00 and $17.90 per hour, reflecting Massachusetts’ pay transparency standards. Actual wages depend on your experience, skills, and internal company factors, offering competitive compensation for retail service roles in Chelsea.
Teamwork is central at Roche Bros., where Guest Service Attendants collaborate to create a welcoming environment. Associates support each other in tasks like accurate pricing, bagging, and handling customer concerns, fostering a family-like culture that enhances the shopping experience.
Unlike typical hospitality roles focused on room or food service, Roche Bros.' Guest Service Attendants emphasize retail checkout efficiency, product scanning, and cash handling while maintaining customer rapport. This blend of technical and interpersonal skills shapes a unique service specialist position.
Chelsea’s diverse population and urban setting mean Guest Service Attendants often serve a broad customer base with varied needs. Busy store hours and high foot traffic require quick adaptability and cultural sensitivity to ensure every shopper feels valued and well-assisted.
New associates at Roche Bros. undergo comprehensive e-learning modules and hands-on training focused on customer interaction, cash handling, and product knowledge. This structured approach guarantees consistent service quality and equips attendants with tools to manage busy checkout lanes confidently.