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Public Area Attendant
Company : Highgate
Location : Portsmouth, NH, 03801
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Homewood Suites Portsmouth
100 Portsmouth BlvdPortsmouth, NH 03801Overview
at the Homewood Suites Portsmouth, the Public Area Attendant is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.
Responsibilities
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Use proper two-way radio etiquette when communicating with other employees.
- Practice safe work habits to ensure safety to guests, fellow employees and self.
- Handle items for "Lost and Found" according to the hotel standards.
- At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
- Report maintenance issues to Housekeeping Supervisor/Manager.
- Be familiar with correct guestroom cleaning procedures to assist if needed.
- Deliver any clean linen to assigned sections, if necessary.
- Pick up Room Attendant's dirty linen or trash as needed.
- Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
- Vacuum guest corridors.
- Keep hallways, public areas and closets neat and organized.
- Maintain cleanliness and sanitation in public restrooms.
- Adhere to the schedule for project cleaning of public areas.
- Maintain the stairwells to hotel standards.
- Keep ash urns clean and filled with sand.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent
- Experience in a hotel or a related field preferred.
- Previous Housekeeping experience highly preferred.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
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Frequently asked questions
Top Public Area Attendants excel at multitasking, guest interaction, and keen attention to detail, especially in high-traffic areas like lobbies and corridors. In Portsmouth's hospitality scene, strong communication and adaptability to high standards boost effectiveness in maintaining welcoming public spaces.
Highgate emphasizes a blend of traditional cleaning skills with digital savvy and revenue-driven hospitality management. Public Area Attendants here engage with guests attentively while supporting operational goals, reflecting Highgate's innovative approach to hotel asset management and guest satisfaction.
Starting as a Public Area Attendant at Highgate offers exposure to diverse hotel operations and leadership mentorship. The role’s cross-training opportunities and focus on guest experience pave pathways to supervisory or specialized housekeeping positions in a globally recognized hospitality management company.
Public Area Attendants in Portsmouth typically earn between $13 and $17 per hour, depending on experience and hotel prestige. At Highgate properties, hourly compensation aligns with industry standards, often supplemented by benefits and potential overtime in busy hospitality seasons.
Portsmouth's hospitality sector sees steady demand for Public Area Attendants due to its thriving tourism and hotel growth. While competition exists, candidates with prior housekeeping experience and flexibility generally find favorable hiring opportunities, especially at reputable companies like Highgate.
Yes, programs focusing on hospitality safety standards, customer service, and green cleaning practices are valued locally. Portsmouth community colleges and workforce centers often offer relevant short courses that boost a Public Area Attendant's credentials and alignment with Highgate’s operational standards.
Public Area Attendants primarily maintain cleanliness and order in public spaces like lobbies and fitness centers, whereas Room Attendants focus on guest rooms. Highgate encourages cross-training, but the public-facing nature and broader area coverage define the Public Area Attendant’s distinct role.
The position demands stamina for standing through shifts and handling moderate physical tasks such as lifting up to 50 pounds. Flexibility with hours is often necessary to meet hotel needs, aligning with Highgate’s high standards for safety and guest-focused service.
Highgate fosters a collaborative work environment emphasizing respect, safety, and guest satisfaction. Attendants can expect clear communication channels, ongoing training, and a culture that values proactive problem-solving and courteous interactions with guests and team members.
Highgate provides comprehensive training on sanitation protocols, safe work habits, and proper PPE usage. Attendants receive clear guidelines and tools to uphold cleanliness across all public areas, ensuring guest safety and compliance with evolving health standards.