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Medical Office Representative
Company : Catholic Health Initiatives
Location : Lexington, KY, 40504
Job Type : Full Time
Salary : 17.24-24.35 HOUR
Date Posted : 3 January 2026
Job Summary and Responsibilities
As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience.
Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk.
To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount.
- Responsible for answering phone calls and scheduling patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate with patients regarding appointments and instructions for procedures and tests
- Collect insurance information and patient personal data.
- May collect fees such as co-pays / co-insurance.
Required
- High School GED High School diploma or GED, upon hire and
- Courses in and/or knowledge of medical terminology and Surgery procedures and, upon hire and
- Must have previous surgery scheduling experience and
- Must have computer and applications software experience
- None, upon hire
- Some college courses, upon hire
Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).
CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.
Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.
Central City, KY
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Frequently asked questions
At Catholic Health Initiatives in Lexington, KY, Medical Office Representatives play a crucial role by combining administrative precision with compassionate patient interaction, ensuring smooth appointment scheduling, insurance verification, and clear communication tailored to the community's healthcare needs.
In Lexington, Medical Office Representatives benefit from knowledge of local insurance protocols, familiarity with medical terminology, and surgery scheduling experience. These skills meet the region’s healthcare standards and improve patient service effectiveness within medical offices.
Lexington’s expanding healthcare facilities and aging population drive demand for skilled Medical Office Representatives who can handle complex scheduling and patient interactions efficiently, reflecting the city's growing need for accessible and organized medical office support.
While a high school diploma and medical terminology knowledge are essential, certifications in surgery scheduling or healthcare administration can enhance a candidate’s prospects at Catholic Health Initiatives, aligning with their commitment to clinical excellence and patient-centered care.
Typical duties include greeting patients, verifying personal and insurance data, managing appointment calendars, processing payments like co-pays, and coordinating referrals, all requiring strong organizational and interpersonal skills to maintain a seamless patient experience.
Medical Office Representatives in Lexington, KY, typically earn between $32,000 and $40,000 annually, a range slightly below national averages but balanced by Kentucky’s lower cost of living and the robust benefits offered by institutions like Catholic Health Initiatives.
Employees can progress from entry-level roles to senior administrative positions, or specialize in areas like surgery scheduling or patient billing. Catholic Health Initiatives provides opportunities for growth supported by ongoing training and exposure to diverse healthcare operations.
Catholic Health Initiatives emphasizes community service and compassionate care, fostering a supportive environment where Medical Office Representatives are encouraged to develop empathy and teamwork skills, contributing positively to both patient satisfaction and staff morale.
They utilize advanced scheduling software and prioritize clear communication to efficiently manage patient appointments and inquiries, ensuring that even during busy periods, patient needs are met promptly and accurately without compromising service quality.
Beyond technical proficiency, standout Medical Office Representatives exhibit exceptional empathy, multitasking ability, and meticulous attention to detail, enabling them to navigate insurance complexities and patient interactions seamlessly in a fast-paced medical office environment.